Receptionist

Solitaire is a luxury shopping center that offers an exceptional experience to its visitors:

We are looking for a Visitor Relations Specialist ..

• Providing customer service by answering questions, resolving issues, and providing information about the shopping center (store locations, events, facilities).

• Solving simple visitor problems such as lost items and providing directions or handling minor complaints, while escalating complex issues to the supervisor.

• Maintaining positive interaction with visitors through clear communication and a commitment to help, along with problem-solving skills.

• Documenting interaction details with visitors and providing feedback by recording their comments and observations.

• Assisting in data collection and updating frequently asked questions (FAQs) based on visitor inquiries.

• Following the approved procedures and protocols in the shopping center to ensure a consistent experience for visitors.

• Completing assigned tasks on time and to a high standard, as delegated by the Senior Visitor Service Officer or other team members.

Job responsibilities

• Greet and welcome clients in a professional and friendly manner.

• Manage appointments, including booking, rescheduling, and cancellations.

• Handle phone calls, emails, and inquiries quickly and politely.

• Process payments and maintain accurate financial records.

• Coordinate with salon staff to ensure services are delivered efficiently.

• Keep the reception area clean and organized.

• Assist with basic administrative tasks as needed.