Receptionist

Working hours are 8 hours a day, 5 days a week.

• Ensuring to deal with visitors and calls in a warm and nice and professional manner, while trying to anticipate their needs as much as possible.

• Following the security procedures for registering visitors and guests, and managing the visitor log in an Excel file.

• Managing and directing visitors arriving at the office, especially government officials, clients, suppliers, and other guests, including gathering the necessary information about the purpose of their visit and informing the relevant person of that.

• Having the necessary skills to deal with any complaints from clients or visitors in a professional and respectful manner, and referring them to the appropriate person when needed.

• Dealing with visitor cards, keeping written records of visitors, issuing temporary visitor cards, and ensuring their return after the visit; in addition to controlling all entry doors and communicating with the security company in case of any issues.

• Managing daily requests from on-site employees.

• Recording, tracking, and updating help requests related to equipment breakdowns and necessary improvements, updating the status as needed.

• Managing and issuing permanent and temporary cards, activating and distributing them.

• Maintaining the filing system at the reception and regularly updating it according to CBRE procedures, with adherence to health and safety procedures and reporting any risks, and attending CBRE trainings.

• Receiving all postal shipments and keeping a record of all received shipments.

• Ensuring compliance with security and emergency procedures for clients at all times, and actively participating in building evacuations according to incident control procedures.

• Following up on attendance and absence records and regularly updating the list.

• Collaborating with colleagues to share daily reports and information in a constructive manner.

• Maintain comprehensive knowledge of hotel services, features, and operations.
• Perform front office duties across morning, evening, and night shifts.
• Ensure a seamless check-in and check-out experience for guests.
• Handle guest requests professionally and timely, creating memorable relationships.
• Assist guests with hotel orientation and information pertaining to their stay.
• Balance the cash bank assigned and manage cash transactions.
• Collaborate with team members to enhance guest satisfaction and experience.
• Maintain cleanliness and organization of the front desk area.

• Greet and assist visitors and clients, determining their needs and directing them accordingly.
• Provide information to visitors and notify relevant personnel about appointments.
• Manage the incoming and outgoing calls, responding to inquiries or routing calls to the appropriate personnel.
• Prepare the meeting rooms for daily executive meetings and share the agenda with involved individuals.
• Archive important documents for easy access when needed.
• Support scheduling and organizing appointments.
• Prepare periodic reports or special reports as required.
• Provide necessary support during the absence of the Executive Office Manager.
• Adhere to procedural guidelines and policies in executing all responsibilities.
• Book and organize meeting rooms efficiently while considering scheduling and resource organization.
• Perform any additional tasks assigned by the direct supervisor to ensure smooth workflow.

• Diploma in Administration or a related field, or a high school diploma.
• A minimum of 2 years of experience in the same field.
• Proficiency in English.
• Strong computer skills and familiarity with office equipment.
• Excellent interpersonal skills with a professional appearance.
• Strong written and verbal communication skills.
• Commitment to official working hours due to the sensitive nature of the position.

• Reduction in client complaints.
• Availability of information and printed materials.
• Response time to visitor inquiries.
• Satisfaction rate and compliance with entry and exit standards.
• Efficiency in executing assignments.