Reservations Agent

Join the World of Luxury Hospitality!
We invite you to be a part of Makkah Clock Royal Tower, A Fairmont Hotel, located just steps away from the Masjid Al Haraam. This iconic hotel offers an unparalleled opportunity to engage with guests from around the world and provide them with memorable experiences.

Job Responsibilities:

• Handle all reservation inquiries via phone, email, and online channels with professionalism.
• Convert inquiries into confirmed bookings through personalized recommendations.
• Maintain accurate guest profiles, ensuring preferences and requests are captured correctly.
• Coordinate with Front Office and Sales teams to support smooth operations.
• Manage room allocations and special requests with attention to detail.
• Support VIP bookings and ensure bespoke arrangements.
• Process payments and billing information accurately.
• Respond to guest queries regarding rates and hotel facilities.
• Promote upsell opportunities including room upgrades and dining experiences.
• Assist with group reservations as required.

Qualifications:

• Diploma or Bachelor’s degree in Hospitality Management or related field.
• Previous experience in Reservations or Guest Services, preferably in luxury hotels.
• Proficiency in reservation systems and Property Management Systems (PMS).
• Excellent communication skills in English; additional languages are a plus.
• Strong customer service and sales skills.
• High level of accuracy and attention to detail.

Join our Team as a Reservations Agent at Hilton!
As a Reservations Agent, you will be the main contact for room reservations at our hotel, playing a vital role in providing excellent service to our guests.

Key Responsibilities:

• Convert inquiries into contracted business swiftly.
• Respond positively to sales inquiries to develop future leads.
• Identify appropriate sales leads.
• Maintain professionalism in all customer interactions, ensuring accurate completion of reservations to meet guest expectations.
• Provide prompt and efficient service while upholding hotel brand standards.

Candidate Profile:
We seek individuals who are passionate about delivering great customer service, exhibiting a professional telephone manner and excellent communication skills. The ideal candidate will also possess:

• Outstanding administrative and organizational skills.
• Intermediate computer proficiency.

Previous reservations experience and relevant tertiary qualifications would be advantageous.

About Hilton:
Hilton is a leading global hospitality company dedicated to providing outstanding guest experiences across our global brands. Join us to contribute to our vision of filling the earth with the light and warmth of hospitality.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world. Our hotels are recognized for creating some of the world’s most sought-after properties, providing legendary service inspired by Asian heritage.

About The Job
Based at the Mandarin Oriental Al Faisaliah Riyadh, the Reservations Agent is responsible for overall guest satisfaction by greeting guests warmly and anticipating their individual needs. Responsibilities include processing and confirming guest reservations, maintaining effective communication regarding reservations, and ensuring smooth service delivery across different departments.

Key Responsibilities:

• Answer the hotel’s main telephone number and assist guests and colleagues accordingly.
• Process and confirm guest reservations for rooms, food and beverage, and spa services.
• Maintain established filing systems for all correspondence.
• Document and accommodate special requests from guests.
• Support customer loyalty and property’s brand standards through excellent service.

What We Expect:

• To safeguard all personal and confidential information of guests and colleagues.
• Adhere to hotel policies regarding network and internet usage.
• Support and adhere to all policies & procedures relating to guest safety and sustainability.

Our Commitment to You:

• Learning & Development opportunities tailored for your career growth.
• Health & wellness programs promoting work-life balance.
• Competitive salary and health insurance benefits.