Sales Specialist

1. Effective communication with potential clients from the database and those coming from marketing campaigns via phone, WhatsApp, and email.
2. Understanding clients' security needs and offering appropriate security solutions and products (such as surveillance cameras, alarm systems, access control devices, etc.).
3. Turning inquiries into actual sales through continuous follow-up and persuasive presentations.
4. Preparing quotes and proposals for clients and negotiating to close deals.
5. Building strong and sustainable relationships with clients to ensure their satisfaction and loyalty.
6. Updating the customer database (CRM) and documenting all interactions and progress along the sales path.
7. Achieving monthly and quarterly sales targets.
8. Contributing to identifying sales growth opportunities and expanding the customer base.
9. Collaborating with the marketing team to provide feedback on lead quality and improve attraction strategies.

• At least [2 years] of experience in inside sales or telephone sales, with a proven track record of achieving targets.
• Proven experience in converting potential customers (leads) into actual sales through digital communication channels (phone, WhatsApp, email).
• Experience in security device sales, surveillance systems, or related sectors is strongly preferred.
• Excellent negotiation and persuasion skills.
• Strong active listening skills and ability to accurately understand customer requirements.
• Proficiency in using Customer Relationship Management (CRM) software.
• Fluency in Arabic and English (both spoken and written).
• Ability to work independently and as part of a team.
• Ability to handle pressure and achieve targets.
• A diploma or bachelor's degree in business administration, marketing, or a related field (or equivalent work experience).

• Initiative and self-motivation.
• Organized and detail-oriented.
• Flexibility and ability to adapt to changes.

Achieving the monthly sales target

- Welcoming all customers directly upon their entry into the showroom

- Building a positive relationship with customers, understanding their needs, and providing them with the appropriate product

- Dealing with customer complaints positively and trying to solve all their issues and escalating the matter to the direct manager if a solution cannot be found

- Dealing with exchange and return requests for all customers according to the procedures in place at the time and following the instructions related to reserving goods

- Providing high-level customer service through professional treatment of the customer, listening to them, giving them proper attention, following the five principles of customer service, and maintaining continuous communication with the customer via phone, text messages, mail, and all available channels, and keeping the customer updated on all new goods and services

- Maintaining cleanliness at the workplace

- Maintaining an appropriate appearance and adhering to the complete official dress code

- Following the administration's instructions regarding labor laws that have been circulated previously, such as (instructions related to working hours, breaks, meal times and places, entry and exit, work visits, vacations, and so on)