Sales Supervisor

Role Overview
We are looking for a candidate seeking an exciting and challenging opportunity to grow with a hyper-growth EdTech company. The ideal person will have exceptional communication and interpersonal skills.

Responsibilities

• Oversee the daily operations of the telesales team and ensure adherence to sales plans and operational guidelines.
• Monitor the implementation of approved sales strategies and ensure performance targets are met.
• Track key performance indicators (KPIs) and prepare regular reports for management, highlighting challenges and opportunities.
• Train and guide new and existing team members to enhance their sales skills and ensure service quality.
• Motivate the team and maintain a positive work environment that fosters collaboration and results.
• Coordinate with departments such as Marketing and Operations to align daily efforts with overall business objectives.
• Contribute to improving sales techniques and participate in the development of sales scripts in collaboration with the relevant departments.
• Handle daily operational issues and ensure they are resolved efficiently to maintain smooth workflow.

Requirements and Skills

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 2 years of experience in telesales, including at least 1 year in a supervisory role.
• Strong leadership and communication skills with the ability to motivate the team and drive results.
• Attention to detail and the ability to analyze performance reports regularly.
• Proficiency in CRM systems and sales tools.
• Excellent organizational and time management skills.
• Flexibility and the ability to adapt to a fast-paced and dynamic work environment.

INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. This role of Sales Supervisor is essential in ensuring that we maintain our high standards of customer service and sales performance.

What You'll Be Doing:
As a Sales Supervisor, you will be responsible for establishing customer relationships through personalized services, achieving sales targets, and managing stock. You will build, train, and supervise a team of front-liners and support in-store events.

• Build and maintain Supplier/Retailer relationships to ensure effective collaboration.
• Address Retailers' queries concerning products, prices, availability, and services.
• Conduct store visits to monitor POS performance and adherence to SOP.
• Monitor market conditions and competitors' products, prices, and sales.
• Ensure in-store stock replenishment is conducted at appropriate times.

What You’ll Need To Succeed:
- At least 2 years of experience as an Area Sales Supervisor, preferably in the Beauty Division.
- Intermediate/Advanced English proficiency is required.

What We Can Offer You:
Your journey with us will be enriched with experiences, learning opportunities, and diverse career paths. We offer a competitive benefits package which includes health care, child education contributions, remote and flexible working policies, as well as exclusive employee discounts.

We invite all applicants to join us, ensuring equal opportunity for all without regard to gender, age, race, religion, national origin, or disability status.

Exciting Career Opportunities at Riyadh Airport Duty Free!

One of our prestigious clients, a leading international retail brand, is seeking dynamic and experienced professionals to join their team at Riyadh Airport Duty Free. We are currently hiring for the Retail Sales Supervisor position.

Key Responsibilities:

• Lead and motivate the sales team to achieve and exceed sales targets.
• Deliver exceptional customer service and ensure a world-class shopping experience.
• Monitor daily sales performance, inventory levels, and merchandising standards.
• Train and coach team members on product knowledge, sales techniques, and customer engagement.
• Ensure compliance with company policies, procedures, and duty-free regulations.

Requirements:

• Minimum 5 years of experience in retail (luxury, duty-free, or large-scale retail operations preferred).
• Proven experience in team leadership and operational management.
• Strong communication and interpersonal skills.
• Fluent in English (Arabic is an advantage).
• Ability to work in a fast-paced, multicultural airport environment.
• Strong problem-solving, organizational, and decision-making skills.