Barista

Job Summary:
We are looking for a friendly, efficient, and customer-oriented Barista to join our team. The Barista will be responsible for preparing and serving high-quality coffee, beverages, and light snacks, while providing excellent customer service and maintaining a clean, welcoming café environment.

Key Responsibilities:

• Prepare and serve coffee, tea, and other beverages to company standards.

• Operate coffee machines, grinders, blenders, and other equipment safely.

• Greet and interact with customers in a friendly and professional manner.

• Take customer orders accurately and handle payments (cash/card).

• Maintain cleanliness and organization of the café, including tables, counters, and equipment.

• Follow hygiene, food safety, and health & safety regulations.

• Assist with stocking, inventory, and restocking supplies as needed.

• Upsell products and promote specials to enhance customer experience.

• Work effectively as part of a team to ensure smooth operations.

Qualifications & Skills:

• Previous barista or customer service experience preferred (training may be provided).

• Knowledge of coffee brewing techniques and café equipment is a plus.

• Strong communication and customer service skills.

• Ability to multitask and work in a fast-paced environment.

• Attention to detail, cleanliness, and quality.

• Flexibility to work shifts, weekends, and holidays as required.

• Operational Supervision:
  • Oversee daily operations of baristas in all cafés.
  • Ensure adherence to standard operating procedures for beverage preparation and cleanliness.
  • Conduct regular branch visits to ensure consistency and quality.
  • Coordinate barista schedules for efficient operations.
• Staff Management & Training:
  • Lead and mentor a team of baristas, promoting professional growth.
  • Conduct training sessions on coffee preparation and customer service.
  • Support recruitment and onboarding of new baristas.
  • Evaluate performance and provide constructive feedback.
• Quality Control:
  • Maintain consistent quality of all coffee and beverages.
  • Ensure maintenance of coffee machines and equipment.
  • Conduct regular taste checks across branches.
• Inventory & Supplies:
  • Monitor stock levels of coffee and necessary supplies.
  • Coordinate with procurement for timely replenishment.
  • Prevent wastage and ensure cost-effective ingredient usage.
• Customer Experience:
  • Handle escalated customer feedback and complaints.
  • Promote a welcoming atmosphere for café guests.
  • Assist in introducing new beverages and seasonal specials.
• Reporting & Coordination:
  • Prepare weekly reports on sales and customer feedback.
  • Coordinate with Café Operations Manager as needed.
  • Implement company promotions related to beverages.

• High School Diploma or equivalent; hospitality or F&B certification is a plus.
• 35 years of experience as a senior barista or head barista with supervisory experience.
• Experience in multi-branch café supervision preferred.

• Expert knowledge of coffee types and brewing methods.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and quality.
• Ability to manage time efficiently across multiple locations.
• Strong understanding of hygiene and food safety standards.

• English (required)
• Arabic (preferred)

• Must be flexible to travel between all café branches.
• Ability to work shifts, weekends, and holidays as needed.