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Join Hilton as an Operations Manager!
As an integral member of the Hilton team, you will oversee the effective operational management of the hotel, ensuring all departments achieve and exceed their revenue and guest satisfaction targets. Your leadership will drive service delivery and enhance the guest experience across the board.

Key Responsibilities:

• Collaborate with the General Manager/Area General Manager to address key property issues, including project management and customer service.
• Assist in developing achievable hotel budgets and strategic goals.
• Provide strong leadership to the hotel management team to ensure performance targets are met.
• Respond to audits ensuring continual improvement.
• Plan and coordinate service delivery across all operational departments.
• Manage costs effectively and analyze results.
• Oversee the development of department heads for career progression within the hotel.
• Seek guest feedback to improve customer satisfaction.
• Conduct regular meetings with the Heads of Departments.

Requirements:

• Degree or diploma in Hotel Management or a related field.
• Strong commercial acumen and experience in Food and Beverage or Rooms Management.
• Experience managing budgets and revenue proposals.
• In-depth knowledge of the hotel or leisure sector.
• Strong leadership and motivational skills.
• Ability to work under pressure and demonstrate resilience.

Preferred Skills:

• Knowledge of hotel property management systems.
• Previous experience in a similar role.

At Hilton, we are dedicated to creating exceptional guest experiences and ensuring our team members are at the heart of everything we do.

Join the Hilton Team as Operations Manager!
As a vital part of our hotel management team, the Operations Manager is responsible for the effective operational management of the hotel, ensuring that all Heads of Department achieve and exceed their revenue and guest satisfaction targets.

Key Responsibilities:

• Work closely with the General Manager to manage key property issues, including customer service and refurbishment projects.
• Assist in developing meaningful, achievable hotel budgets and strategic goals.
• Provide effective leadership to the management team, ensuring targets are met.
• Respond to audits for continual improvement.
• Direct and coordinate service delivery to exceed guest expectations.
• Control costs and analyze results to identify areas for improvement.
• Develop Heads of Department for career progression and succession planning.
• Gather and respond to Guest feedback to enhance satisfaction.
• Conduct regular briefings with the HOD team.

Qualifications:

• A degree or diploma in Hotel Management or equivalent.
• Strong commercial acumen with experience in Food and Beverage or Rooms Management.
• Experience managing budgets and forecasting results.
• In-depth knowledge of the hotel/leisure/service sector.
• Strong leadership skills to motivate the team and meet targets.
• Resilience and accountability under pressure.

Preferred Qualifications:

• Knowledge of hotel property management systems.
• Previous experience in a similar role.

Working with Hilton:
At Hilton, we are dedicated to providing exceptional guest experiences across our global brands. Join us and contribute to our vision of filling the earth with hospitality.