وظائف جدة

About the Role
We are seeking an experienced and proactive Customer Service Manager to lead and develop our customer service operations. The successful candidate will be responsible for managing customer service agents, implementing effective customer service systems and processes, monitoring team performance through KPIs, and driving continuous improvement in customer satisfaction and operational efficiency.

Key Responsibilities

• Team Leadership & Management: Supervise, coach, and support customer service agents to achieve performance targets. Develop team schedules and ensure adequate coverage across operating hours. Conduct regular performance reviews, one-on-one meetings, and training sessions. Foster a customer-centric culture and maintain high service standards.
• Customer Service Operations: Design, implement, and improve customer service processes, SOPs, and workflows. Establish service quality standards and ensure consistent customer experience across all communication channels. Handle escalated customer complaints and resolve complex customer issues. Monitor response times, resolution times, and service quality metrics.
• Performance Management & Reporting: Develop and manage customer service KPIs and dashboards. Analyze agent performance, productivity, customer satisfaction, and service trends. Generate weekly and monthly reports with actionable recommendations. Implement quality assurance programs, call audits, and customer feedback systems.
• CRM & Systems Management: Manage and optimize CRM systems to improve customer engagement and service efficiency. Utilize CRM data to track customer interactions, agent performance, and service outcomes. Support implementation and enhancement of customer service technologies. Experience with HubSpot or similar CRM platforms is highly preferred.
• Continuous Improvement: Identify opportunities to improve customer experience and operational efficiency. Recommend and implement automation, reporting tools, and workflow improvements. Develop customer journey mapping and service improvement initiatives. Collaborate with Operations, Marketing, and IT teams to enhance customer engagement.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Customer Service Management, Marketing, Operations Management, or a related field.
• Minimum 2–4 years of experience in customer service management or customer experience leadership. Proven experience managing customer service teams and performance metrics. Experience implementing customer service systems, KPIs, and reporting frameworks.
• Experience with CRM systems; HubSpot experience is highly desirable.

Skills

• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Strong analytical and reporting skills.
• Ability to develop SOPs, KPIs, and performance management systems.
• Advanced proficiency in Excel, Google Sheets, and CRM reporting tools.
• Experience in customer journey analysis and service quality management.
• Fluent in English; Arabic is an advantage.

Join Our Team as a Junior Sales Specialist!
At NOK Human Capital, we are seeking a driven and enthusiastic Junior Sales Specialist specializing in SaaS ERP & CRM solutions. This is a full-time position located in the vibrant cities of Riyadh, Jeddah, and Dammam, where you will play a vital role in expanding our client base.

Key Responsibilities:

• Generate and qualify new business leads through calls, connections, and email outreach.
• Build and maintain a robust lead pipeline utilizing CRM tools.
• Introduce our SaaS ERP & CRM solutions to potential clients.
• Schedule product demonstrations and meetings for our sales team.
• Follow up with prospects and assist in the sales process.

Requirements:

• Must be Saudi.
• Bachelor’s degree in Business, Marketing, IT, or a related field.
• 0–2 years of experience in telesales, SaaS, or software sales.
• Excellent communication skills in both Arabic and English.
• Target-driven and comfortable with outbound calls.

We invite you to be part of our dynamic team at NOK Human Capital, a recognized provider of integrated HR solutions in the Middle East. If you meet the qualifications and are ready to take the next step in your career, we would love to hear from you!

Join Life Lover as a Senior Cost Accountant!
We are a fast-growing and evolving organization seeking a proactive finance professional to adapt to our dynamic environment and support our ongoing expansion.

Key Responsibilities:

• Lead and manage all cost accounting activities related to manufacturing operations.
• Develop, implement, and monitor effective cost control measures to enhance operational efficiency and profitability.
• Monitor daily operational expenses and payment transactions to ensure compliance with approved budgets and financial policies.
• Perform detailed analysis of production variances (materials, labor, and overhead) and provide corrective recommendations.
• Oversee inventory costing, valuation, reconciliations, and cycle counts to ensure accuracy in financial reporting.
• Prepare and analyze monthly Cost of Goods Sold (COGS), margin analysis, and operational performance reports for senior management.
• Support annual budgeting and forecasting processes in coordination with production and operations teams.
• Review financial and operational processes and recommend improvements to strengthen internal controls and reporting efficiency.
• Ensure compliance with accounting standards, company policies, and audit requirements.
• Collaborate with factory management and cross-functional teams to support strategic decision-making.

Qualifications & Requirements:

• Bachelor’s degree in Accounting, Finance, or a related field.
• Professional certification such as CMA, CPA, or ACCA is preferred.
• Minimum 7 years of experience in cost accounting within a manufacturing or industrial environment.
• Strong expertise in Standard Costing, Inventory & Manufacturing Accounting, Variance Analysis, Budgeting & Forecasting, Cost Optimization Strategies.
• Advanced proficiency in ERP systems such as Odoo, Oracle, SAP, or Microsoft Dynamics.
• Advanced Excel skills including Power Query, Pivot Tables, and financial reporting tools.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and presentation skills with the ability to present financial insights to operational management.

About the Role
Samaya Investment Company is seeking a visionary and dynamic Marketing Manager for Cultural Projects & Museums to lead the marketing strategies and elevate the visitor experience for our unique cultural landmarks and museum projects located in the holy cities of Makkah and Madinah.

Key Responsibilities

• Strategic Planning: Develop, execute, and continuously optimize comprehensive marketing strategies and operational action plans tailored for Samaya’s cultural projects and museums in Makkah and Madinah.
• Strategic Partnerships & Alliances: Establish, negotiate, and maintain strong B2B partnerships with Hajj & Umrah companies, relevant Government Entities, major Hotels surrounding the Two Holy Mosques, travel agencies, and tour operators to expand market presence and maximize group bookings.
• Team Leadership: Lead, mentor, and inspire a high-performing marketing team, fostering a collaborative, creative, and target-driven professional environment across multiple cities.
• Performance & Revenue Drive: Achieve concrete marketing and sales targets (ticket sales, specialized services), effectively managing operational and market challenges through data-driven decision-making.
• Tourism & Experience Marketing: Design and promote tailored visitor experiences, seasonal programs, and interactive initiatives that boost attendance, enhance visitor engagement, and maximize Return on Investment (ROI).
• Pilgrim Segment Targeting: Utilize deep knowledge of the Hajj, Umrah, and international tourism markets to design targeted campaigns that address the specific behaviors, languages, and needs of global visitors coming to the Kingdom.
• Omnichannel Coordination: Synchronize various marketing tracks (digital marketing, content creation, PR, and ad campaigns), ensuring all creative assets seamlessly align with the project’s cultural identity and brand values.
• Stakeholder & Corporate Representation: Professionally represent Samaya’s cultural and museum projects in front of corporate partners, hotel executives, and government entities through exceptional presentation and negotiation skills.
• Seasonal Campaigns: Create and deploy innovative, high-impact seasonal marketing campaigns aligned with major religious seasons (Ramadan & Hajj), and cultural events to consistently drive peak foot traffic.

Qualifications & Requirements

• Experience: Proven executive track record (10+ years) in marketing management, with a strong portfolio of success within Cultural Projects, Museums, Tourism, or Hospitality/Service Marketing.
• Market Knowledge & Network: Deep understanding of the Saudi tourism ecosystem, with extensive, ready-to-leverage networks within Hajj & Umrah sectors, the hospitality/hotel industry, and government relations in Makkah and Madinah.
• Leadership: Exceptional capability in leading cross-functional marketing teams and managing high-stakes, multi-stakeholder projects.
• Technical Skills: Advanced analytical skills with a data-driven mindset, high-level corporate presentation skills, and strong commercial acumen in contract negotiations.
• Language: Fluent in Arabic and English (written and spoken), with the ability to maintain the highest standard of corporate communication and cultural nuance.

Join Dr. Nutrition as a Sale Promoter!

As a Sale Promoter, you will be responsible for promoting our products and supporting the showroom’s sales efforts, all while providing excellent customer service to our clients.

Location: Jeddah, Saudi Arabia

Job Responsibilities:

• Promote the products of Dr. Nutrition.
• Send regular reports in the group.
• Update the sales sheets consistently.
• Follow the reporting systems established by the Division Leader.
• Deliver exceptional customer service and guide clients effectively.

Qualifications:

• Bachelor's degree in Science (Any Degree).
• Valid driver’s license.
• Excellent verbal communication and interpersonal skills.
• Arabic speaker.
• Able to work under pressure and handle challenging situations.

Join us to make a difference in health and wellness!

Join Vault Logistics as a Feeder Operations Manager
As a key player in our logistics team, you will oversee all feeder network operations, ensuring efficient cargo movement between regional ports and mainline services. Your expertise will focus on optimizing vessel utilization, maintaining schedule reliability, controlling costs, and leading operational teams to ensure seamless logistics execution.

Key Responsibilities:

• Feeder Network Strategy & Planning: Develop and manage feeder service networks aligned with mainline schedules. Optimize routing, frequency, and port coverage to maximize efficiency.
• Vessel & Operations Management: Oversee feeder vessel schedules, port calls, and capacity planning, ensuring high vessel utilization and on-time performance.
• Cargo Flow & Capacity Optimization: Manage container allocation between feeder and mainline vessels and ensure smooth transshipment operations.
• Stakeholder & Partner Management: Lead communication with shipping lines, terminals, and feeder operators while negotiating service agreements.
• Financial & Cost Control: Manage feeder operations budget and implement cost-saving initiatives.
• Compliance & Regulatory Oversight: Ensure compliance with port regulations and customs requirements, overseeing documentation accuracy.
• Team Leadership: Lead and develop the feeder operations team, setting performance objectives and ensuring accountability.

Skills Required:

• Financial acumen and cost control expertise.
• Excellent stakeholder management and negotiation skills.
• Strong familiarity with operations at Jeddah Islamic Port.
• Understanding of import/export and transshipment procedures in KSA.

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain, Maritime Studies, or related field.
• 5–10 years in shipping, feeder operations, or port logistics, with at least 3 years in a managerial role.
• Strong knowledge of container shipping and port operations.

Work Environment: Office-based with regular coordination with ports and shipping partners. Extended hours may be required aligned with vessel schedules.

About the Job Role
At ********, we’re on a mission to redefine healthcare using cutting-edge AI technology. As we expand globally, we are seeking a skilled Sales Manager to join our dynamic team in Saudi Arabia. This role is pivotal in driving our commercial presence and generating revenue while building long-term relationships with clients.

What You'll Do

• Create and implement strategic sales and marketing plans to achieve business objectives.
• Execute full business development and sales cycles from presentation to closing deals.
• Develop relationships with key clients, negotiating major contracts.
• Provide strategic input for navigating the market effectively.
• Maintain a qualified pipeline to meet and exceed bookings targets.
• Work closely with the leadership to develop regional strategies.

What You Bring

• 5-10 years of experience in sales within the public sector, particularly in health care.
• Strong background in radiology and imaging systems.
• Excellent communication and negotiation skills.
• Fluency in English, with additional languages being a plus.
• Willingness to travel frequently across the region (up to 50%).

Why Join Us?

• Innovate for global good with pioneering AI technology.
• Collaborate with a diverse team across continents.
• Access support for career development and flexible working arrangements.

We invite all interested applicants to apply and join our mission to enhance healthcare for patients across the world.

Join Jumeirah Group as a Waiter in the Food & Beverage Department!

Jumeirah, a global leader in luxury hospitality, is excited to announce an opportunity for a Waiter at the Jumeirah Jabal Omar Hotel, located just minutes from Masjid Al Haram in Makkah. We pride ourselves on providing exceptional dining experiences, and you will play a vital role in achieving this goal.

Key Responsibilities:

• Handle guests’ inquiries courteously and efficiently, and report any complaints to supervisors for immediate resolution.
• Maintain high standards of personal hygiene and grooming.
• Ensure that guests have an enjoyable and expertly served dining experience by adhering to the outlet’s sequence of service.
• Assist guests by providing detailed information about menu items, including preparation, ingredients, and cooking methods.
• Prepare dining tables, setting up items such as linens, silverware, and glassware, and escort guests to their tables.

Qualifications:

• Strong communication and interpersonal skills.
• Higher Secondary School certificate.
• Previous experience as a Waiter, preferably in the hospitality sector.
• Ability to adapt and appreciate cultural diversity.
• Strong multitasking abilities and ability to work well under pressure.

Benefits:
We offer an attractive salary and comprehensive benefits package which includes generous food and beverage benefits, reduced hotel rates globally, excellent leave and healthcare packages, return flights home, and various employee benefits ensuring a rewarding career with one of the most luxurious brands.

Here's the resulting JSON: { "originalTextLanguage": "Arabic", "translatedText": "

Your brain is creative, think outside the box, your energy is amazing and your ideas are crazy...

We are looking for you 💥

Your place with us in the flower delivery brand + emotions 🌸

If you are:
• The queen of trends, nothing escapes you
• You flip social media and make everyone talk about us
• An adventurer wanting unlimited open creativity

And you know how to shoot + write + edit professionally, with charm and art:
AI – Canva – CapCut / VN

Patient, with high taste, and you know that good work takes time 🤍

And the most important point:
We give you a thread... an idea or request...
And you take off, sail, and come back to us with the result ✨

Your tasks will be:
• Content writing for social media and designing company business files
• Shooting TikTok videos, reels, and stories
• Content creation by designing posts for Instagram and planning and scheduling for social media
• Responding to customer comments on platforms
Instagram + TikTok + advertising posts WhatsApp
• Using scheduling applications professionally

Nature of work:
8 visits to the store or café for shooting + working from home for the rest of the month
Please attach a portfolio of your work samples and designs you have executed
If you feel the ad resembles you...
We are looking for you

" }

Here's the resulting JSON: { "originalTextLanguage": "Arabic", "translatedText": "

.A specialized pest control company announces the availability of the following positions:
Field Sales Representative | Call Center Employee

Job Requirements:
• Saudi nationality
• Holding a valid driving license
• Experience in the field is an additional advantage
Benefits:
• Fixed salary + generous commissions
• Complete training and qualification upon joining
• Motivating work environment and real career growth opportunities
Working hours:
• Friday off
• Saturday half-day
Scope of work:
Available in most cities and regions of the Kingdom — employees are distributed according to their city.

If you possess communication skills and ambition to achieve a distinguished income, this is your opportunity.​​​​​​​​​​​​​​​​

" }