وظائف مسؤول حجوزات بدوام كامل لحديثي التخرج في السعودية

Join Hilton as a Reservations Agent!
At Hilton, our Reservations Agents act as the main point of contact for room reservations, delivering exceptional service that profoundly influences our guests' decisions to choose our hotel.

Key Responsibilities:

• Act as the first inquiry line for room reservations.
• Convert inquiries into confirmed bookings quickly and efficiently.
• Identify potential sales leads for future business.
• Maintain professional communication standards while ensuring reservations are accurate and meet guest expectations.
• Always uphold the hotel’s brand standards while providing prompt and efficient service.

Ideal Candidate Profile:

• A passion for exceptional customer service.
• Professional telephone manner and strong communication skills.
• Excellent organizational and administrative skills.
• Intermediate level of computer proficiency.

Desirable Qualifications:

• Prior experience in a reservations setting.
• Tertiary education or collegiate-level degree.

About Hilton:
Hilton is a premier global hospitality company, striving to create remarkable guest experiences across our worldwide brands. We are committed to a culture of warmth and excellence, served by our talented team members.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world. Our hotels are recognized for creating some of the world’s most sought-after properties, providing legendary service inspired by Asian heritage.

About The Job
Based at the Mandarin Oriental Al Faisaliah Riyadh, the Reservations Agent is responsible for overall guest satisfaction by greeting guests warmly and anticipating their individual needs. Responsibilities include processing and confirming guest reservations, maintaining effective communication regarding reservations, and ensuring smooth service delivery across different departments.

Key Responsibilities:

• Answer the hotel’s main telephone number and assist guests and colleagues accordingly.
• Process and confirm guest reservations for rooms, food and beverage, and spa services.
• Maintain established filing systems for all correspondence.
• Document and accommodate special requests from guests.
• Support customer loyalty and property’s brand standards through excellent service.

What We Expect:

• To safeguard all personal and confidential information of guests and colleagues.
• Adhere to hotel policies regarding network and internet usage.
• Support and adhere to all policies & procedures relating to guest safety and sustainability.

Our Commitment to You:

• Learning & Development opportunities tailored for your career growth.
• Health & wellness programs promoting work-life balance.
• Competitive salary and health insurance benefits.

Company Description
Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms and eleven distinct dining concepts, including an overwater restaurant with views of the Red Sea and the mangroves, and a Spa, the resort embodies luxury. It is situated next to an 18-hole championship golf course, reflecting Fairmont's reputation as a world-class golf destination. The location is set on 200 km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description
As a Cluster Reservation Agent, your responsibilities will include:

• Processing individual and group reservation requests efficiently and accurately through Opera / Accor systems.
• Responding promptly to inquiries via phone, email, website, or OTA platforms.
• Upselling higher room categories and promoting hotel packages to maximize revenue.
• Ensuring all bookings are confirmed with complete and accurate guest information.

System & Reporting

• Maintaining reservation records and updating changes, cancellations, and no-shows.
• Monitoring daily arrivals and coordinating with the front office and housekeeping teams.
• Preparing and sending daily/weekly reservation reports as required.
• Ensuring rate parity across all booking channels.

Guest Communication & Service

• Handling special requests (early check-in, late check-out, VIP amenities, etc.).
• Communicating professionally with travel agents, corporate clients, and walk-in guests.
• Resolving booking-related issues or escalating when necessary.

Job Specifications

• Maintaining confidentiality of guest information in line with data privacy standards.
• Liaising with sales, revenue, and front office teams for group bookings or long stays.
• Following Accor policies, reservation procedures, and brand standards.
• Supporting in overbooking situations as per hotel revenue strategy.

Qualifications

• Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).
• Knowledge of Opera PMS / Accor reservation systems is an advantage.
• Strong communication skills in English (Arabic is a plus).
• Customer-oriented with a positive and professional attitude.
• Ability to multitask and work under pressure.
• Basic knowledge of Microsoft Office (Excel, Outlook).