وظائف مسؤول حجوزات بدوام كامل في السعودية

Join our team at Raffles Hotels & Resorts as a Reservations Specialist!

In this role, you will consistently offer exceptional, friendly, and engaging service to our guests while maximizing revenue through effective up-selling techniques. Your responsibilities include:

• Updating reservations to ensure a seamless check-in and check-out process.
• Promptly answering telephone and email inquiries, assisting guests regarding hotel facilities in an informative and helpful manner.
• Taking ownership of guest requests and ensuring follow-ups in accordance with hotel standards.
• Recommending property facilities and assisting guests with special requests.
• Booking room reservation requests and ensuring accurate information is entered into our systems.
• Performing other duties as assigned.

Qualifications:
We're looking for candidates who are computer literate in Microsoft Windows applications with the ability to work cohesively as part of a team. Your ability to focus on guest needs while remaining calm and courteous is essential. A guest-focused personality is required, and prior experience is an asset. Familiarity with Opera or similar property management systems is preferable along with strong interpersonal and problem-solving abilities. Fluency in both Arabic and English is necessary.

About Raffles Hotels & Resorts:
Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences are renowned for their timeless elegance and remarkable service. At Raffles, we pride ourselves on fostering culture and supporting local communities through various initiatives. Join us in crafting memorable experiences for our guests!

Join the Luxury Hospitality at Makkah Clock Royal Tower
At Makkah Clock Royal Tower, A Fairmont Hotel, we invite you to seize an exciting opportunity as a Reservations Agent. This role is pivotal in delivering exceptional service and ensuring guest satisfaction. Our hotel, one of the tallest in the world, prides itself on authentic hospitality in a strategic location near the Holy Ka’aba.

Key Responsibilities:

• Handle all reservation enquiries with professionalism through various channels.
• Convert enquiries into confirmed bookings with personalized recommendations.
• Maintain accurate guest profiles capturing preferences and requests.
• Coordinate with Front Office, Sales, and Revenue teams for smooth operations.
• Manage room allocations and special requests meticulously.
• Support VIP bookings with bespoke arrangements.
• Process payments and billing in line with Fairmont standards.
• Promote upsell opportunities for various services and packages.
• Ensure data accuracy within the Property Management Systems.
• Assist with group reservations as necessary.
• Participate in daily briefings to stay updated on operational priorities.

Qualifications:

• Degree in Hospitality Management or related field.
• Experience in Reservations or Guest Services within luxury hotels is preferred.
• Proficiency in reservation systems like Opera.
• Excellent communication skills in English; additional languages are an asset.
• Strong customer service skills with the ability to manage bookings.
• High attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work shifts, including weekends.

This position is open for Saudi Nationals only. If you are passionate about delivering exceptional customer service, we welcome your applications to be a part of our team.