وظائف مسؤول حجوزات بدوام كامل في السعودية

Join Rotana Hotels as a Reservations Agent!
We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent, you will be responsible for maintaining effective communication on all reservations made to ensure smooth and efficient service delivery. Your key responsibilities will include:

• Processing and confirming guest room reservations made by clients via phone, letter, or fax.
• Inputting all reservations into the computer and attending to inquiries, complaints, and requests regarding reservations.
• Staying updated with all promotions in and around the hotel and following established procedures for processing room reservations, rates, confirmations, and hotel facilities.
• Showing complete product knowledge and understanding of the rate structure to apply rate management.
• Maintaining an established filing system for all correspondence and collating reports as required by the Reservations Manager or Supervisor.
• Promoting and maintaining good public relations to maximize business.
• Ensuring accurate room status at all times.
• Answering all incoming calls as per Rotana standards and managing email communications.
• Organizing visa requests for hotel guests as per hotel policy and upselling whenever an opportunity is identified.

Skills and Qualifications:
You should possess a diploma/degree in the hospitality field with previous experience in hotel reservations. You must be computer literate, with excellent communication skills and written and oral proficiency in English. Additional language skills are considered an asset.

The ideal candidate will have:

• A customer-focused attitude with a proactive personality.
• A courteous, dynamic, and approachable character.
• The ability to work independently within a structured environment.
• Competencies in understanding the job, teamwork, taking responsibility, recognizing differences, adaptability, and customer focus.

Join our team as a Reservations Agent at Marriott International!
As a part of our dedicated team, you will be responsible for processing all reservation requests, changes, and cancellations through various channels such as phone, fax, or mail. Your role is crucial in understanding guest reservation needs and determining the appropriate room type.

Key Responsibilities:

• Verify availability of room types and rates.
• Explain guarantee, special rates, and cancellation policies to guests.
• Accommodate and document special requests accurately.
• Answer questions regarding property facilities/services and room accommodations.
• Utilize effective sales techniques to maximize revenue.
• Input data accurately in the reservation system.
• Follow escalation procedures for guest concerns.
• Maintain confidentiality of proprietary information and protect company assets.

Requirements:

• Education: High school diploma or equivalent.
• Related Work Experience: No specific experience required.
• Supervisory Experience: Not required.
• License/Certification: None needed.

At Marriott International, we pride ourselves on fostering an inclusive culture and a diverse workforce. Join us to ignite curiosity, expand your horizons and be a part of a global team where you can thrive.

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.

What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel's brand standards

What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Join the Tamayyaz Program at Mövenpick Hotels & Resorts!
We are excited to offer a unique opportunity for Saudi Nationals as Reservation Agents. The Tamayyaz Program is designed to enhance skills and knowledge in the hospitality industry through a blend of classroom learning and on-the-job training.

Key Responsibilities:

• Reservation Management: Efficiently handle guest reservations across various channels, ensuring accuracy and adherence to our policies.
• Communication Hub: Act as the main point of contact for guest inquiries, providing clear information on room availability, rates, and hotel services.
• Booking Process: Accurately enter reservation details into our Property Management System (PMS) and update all necessary information.
• Guest Assistance: Assist guests with inquiries and special requests to ensure a memorable experience.
• Collaboration with Departments: Work closely with Sales, Front Desk, and Housekeeping to coordinate guest requests and requirements.
• Communication Enhancement: Improve communication strategies to enhance guest satisfaction and streamline the reservation process.
• Up-selling and Promotion: Identify opportunities to promote room categories and enhance guest offerings.

Qualifications:

• Saudi Nationals only, open to candidates with minimal experience including fresh graduates.
• Basic English skills are required.
• A strong passion for hospitality.
• Excellent interpersonal and communication skills.
• A team player who assists and supports colleagues.
• Flexibility to work different shifts based on departmental needs.
• Ability to maintain calmness and courtesy in guest interactions.

Additional Information:

• Related hospitality experience is an asset.
• Prior knowledge of Opera or similar systems is advantageous.
• Fluency in English; additional languages are a plus.