Call Center Agent

The job involves communicating with guests in terms of studying and evaluating the services provided by the establishment, and booking regular maintenance appointments, receiving complaints from guests and dealing with them. Work 6 days a week, one shift (morning, evening).

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia. Here, our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summary:
Responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.

Job Responsibilities:

• Answer incoming patient calls (inbound) in a professional and courteous manner.
• Make outbound calls to confirm, reschedule, or follow up on appointments and services.
• Accurately book appointments in the system based on clinic policies and medical guidelines.
• Record all relevant information and notes in the system during or after each call.
• Handle patient complaints or forward them to the appropriate teams as per standard procedures.
• Follow approved call scripts and adhere to service quality standards.
• Meet daily performance targets such as call volume, average handling time, and satisfaction scores.
• Maintain patient confidentiality and comply with data privacy standards.

The employee may be assigned additional tasks within their scope of work based on business needs and may be reassigned across units or teams within the center as required.

Education / Professional Qualifications:

• High school diploma required (Diploma or Bachelor's degree is preferred).
• Previous experience in a call center or customer service environment is preferred.

Experts & Skills:

• Strong verbal communication and interpersonal skills.
• Proficiency in spoken and written Arabic; English is preferred.
• Ability to use computer systems and appointment scheduling tools.
• Ability to work under pressure and manage multiple tasks.
• High level of commitment, accuracy, and time management.

In the name of Allah, the Most Gracious, the Most Merciful..