Call Center Agent

Customer Service Employee Required – Arkan Office for Educational Solutions

At Arkan Office for Educational Solutions, we are looking for a Customer Service Employee to join our specialized team in providing admissions services for studying abroad, whether for English language studies or for university level.

Job Responsibilities:

• Communicate with customers interested in studying abroad.

• Respond to inquiries and follow up on applications.

• Coordinate and follow up on procedures related to application and admission.

• Provide support and guidance to students regarding suitable study options.

We Offer:

• Intensive training for 4 days to qualify the applicant and familiarize them with the systems and procedures related to studying abroad.

• A professional work environment and continuous development.

Required Qualifications and Attributes:

1. Fluency in conversation and dealing with customers.

2. Quick learning and information absorption.

3. Good appearance and professionalism in communication.

4. High persuasion skills.

5. Ability to work under pressure and manage time effectively.

If you find these qualities in yourself and wish to work in an ambitious team in the field of international education, we welcome your contact!

About the Role:
We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support through various communication channels.

Key Responsibilities:

• Handle customer inquiries via phone, email, chat, or in person in a professional and timely manner.
• Resolve customer complaints and issues with empathy and efficiency.
• Provide accurate information about products and services.
• Process orders, forms, and requests.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with other departments to ensure customer satisfaction.

Requirements:

• Bachelor’s degree.
• Fresh graduate or Proven experience in a customer service role is plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment.
• Proficiency in using computers and customer service software.

What We Offer:

• 5000sr salary package.
• Medical insurance.
• Flexible shift.
• Supportive team environment.
• Opportunities for growth and development.

Customer service representative is required to work in the call center of a leading company in the services field, where the job requires communication with customers in a highly professional manner, responding to their inquiries, solving their problems, and coordinating their reservations. The job includes the following tasks: receiving phone calls, recording and documenting customer requests in the system, following up on complaints until resolved, and coordinating with the relevant departments to ensure the best service is provided. We are looking for a person with excellent communication skills, the ability to work under pressure, proficient in using computers, with previous experience in customer service.