Call Center Agent

Job Vacancy: Customer Service Representative (Jeddah)

The Arkan Educational Solutions office in Jeddah announces the availability of a job opening for a Customer Service Representative, to assist students wishing to study abroad, especially in study and work programs in Germany, and to provide them with academic admissions.

Tasks and Responsibilities:

• Communicating with students interested in studying abroad and providing the necessary consultations.

• Following up on applications and coordinating admission procedures for studying or working in Germany.

• Convincing students to join the educational programs offered.

• Updating student data continuously and following up on the status of applications.

• Contributing to the development and improvement of the customer experience.

Requirements:

• The applicant must be a resident of the city of Jeddah.

• Proven experience in customer service or sales.

• Strong persuasion skills and the ability to build positive relationships with customers.

• Tact and excellent communication skills.

• Ability to manage time and work under pressure.

Advantages:

• Intensive training on the work mechanism.

• Professional working environment.

• Opportunities for development and professional growth.

• Basic salary plus commission.

Customer service requires more than one year of experience in the recruitment field.

About Us
Abdul Latif Jameel United Finance Company is a closed joint stock company licensed by the Saudi Central Bank (SAMA) to operate in financial leasing, productive assets financing, consumer products financing, and real estate financing. We provide a wide range of financing options for individuals and SMEs, including cash financing, all types of cars, heavy equipment, household and electronic appliances, as well as real estate financing. Our offerings are delivered through various Shariah-compliant financial solutions such as financial leasing, Murabaha, and Tawarruq, accessible via our widespread branch network across the Kingdom. We are committed to supporting entrepreneurs through Bab Rizq Jameel Financing programs and strive to be the leading financing destination for small and medium enterprises.

Job Purpose:
To receive and manage customer calls for various purposes, including inquiries and complaints, ensuring a smooth and satisfactory resolution.

Key Responsibilities:

• Take ownership of customer issues and follow through to resolution, adhering to service quality indicators.
• Handle daily inbound calls, register complaints, and forward them to the appropriate departments.
• Respond to customer inquiries with clarity and professionalism.
• Manage call durations efficiently while maintaining service quality.
• Provide high-quality service that meets customer needs and enhances satisfaction.

Qualifications:

• Bachelor’s degree in Business Administration or a related field.
• 0–2 years of experience in a customer service or call center role.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Commitment to delivering excellent customer service.