Customer Services Specialist📣 Job Ad

Join SAN International Group as a Customer Service Specialist
At San International, our brands represent a lifestyle defined by elegance, individuality, and quality. From watches and handbags to jewelry and fashion, we strive to deliver a complete experience that reflects each brand’s identity and values.

Your Role & Impact
As a Customer Service Specialist, you will be the primary point of contact for customers, responsible for delivering a smooth and responsive experience across multiple communication channels. Your attention to detail and service quality will directly reflect the professional image of San International’s brands.

Key Responsibilities

• Respond to customer inquiries via WhatsApp Business and approved communication channels with speed and professionalism.
• Manage WhatsApp Bot interactions and all social media platforms, ensuring smooth follow-ups and escalations when needed.
• Support customers throughout their journey, from initial contact to post-delivery assistance.
• Handle customer feedback and complaints professionally, providing effective and timely solutions.
• Track shipments and deliveries and coordinate with relevant teams to resolve delays or issues.
• Maintain accurate updates of customer and order data within internal systems.
• Adhere to brand guidelines in tone of voice and communication style.
• Escalate customer insights and recurring issues to management to help improve service quality.
• Maintain full knowledge of after-sales service processes, including warranty, returns, and exchanges.

Qualifications & Requirements

• Previous experience in customer service within branded environments or the retail sector.
• Hands-on experience with WhatsApp Business and automated/chatbot systems.
• Fast and accurate typing skills with clear and professional communication.
• Solid understanding of shipping, delivery, and return procedures.
• Strong communication skills with a customer-focused mindset.
• Ability to work under pressure and manage priorities effectively.
• Proficiency in computer usage and administrative systems.
• Flexibility and willingness to work different shifts and rotating schedules based on operational needs.

Nice to Have

• Experience handling multiple brands simultaneously.
• Background in fashion, accessories, or lifestyle products.

At San International, your role goes beyond answering inquiries — you represent the voice of the brand and help create a customer experience that builds long-term loyalty.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia! We are on a mission to help people live longer, healthier, and happier lives. Since 2017, our commitment to healthcare excellence has driven our growth and innovation.

About the Tamheer Program:
The Tamheer program is an on-the-job training initiative for Saudi graduates, aiming to prepare them for full-time employment by providing them with valuable experience and skills in esteemed organizations.

Candidate Requirements:

• A fresh graduate with a Bachelor's degree.
• Registered on the TAQAT platform.
• Not registered with GOSI in the past six months.
• Currently unemployed.
• Has not previously participated in the Tamheer program.

Additional Requirements:

• Fluent in English.
• Good Microsoft Office skills.

Benefits:

• Health insurance.
• Medical insurance.

Join Cenomi Centers as a Customer Service Representative!
We are seeking motivated and customer-focused individuals to join our team through the Tamheer Program. In this role, you will be the first point of contact for visitors at CENOMI Centers malls located in Riyadh, Jeddah, and Makkah, ensuring an exceptional guest experience and providing support with inquiries, services, and mall information.

Key Responsibilities:

• Assist visitors with inquiries and provide information about mall services.
• Ensure a welcoming and positive guest experience.
• Work collaboratively with team members to meet customer needs.
• Adapt to a fast-paced mall environment and assist in various mall operations.

Requirements:

• Must be eligible for the Tamheer Program.
• Bachelor’s degree or Diploma in any related field.
• Strong communication and interpersonal skills.
• Positive attitude, teamwork, and willingness to learn.

About Cenomi Centers:
Cenomi Centers is Saudi Arabia’s largest and leading owner, operator, and developer of contemporary lifestyle centers, bringing together over 109 million visitors every year to discover a full range of international, regional, and local brands.