
Hotel Receptionist📣 Job Ad
in Accor
about 14 hours ago

Contract Type | Full-time | |
Workplace type | On-site | |
Location | Jeddah |
Join Accor's Hospitality Team!
As a leading hospitality brand, Accor invites you to embark on a rewarding career as a Guest Service Agent (GSA) at the Swissôtel Living Jeddah. We are seeking an individual who is dedicated to delivering exceptional service and creating memorable experiences for our guests.
Key Responsibilities:
Qualifications:
As a leading hospitality brand, Accor invites you to embark on a rewarding career as a Guest Service Agent (GSA) at the Swissôtel Living Jeddah. We are seeking an individual who is dedicated to delivering exceptional service and creating memorable experiences for our guests.
Key Responsibilities:
- Professionally greet and check-in guests, ensuring a seamless and efficient arrival process.
- Address guest inquiries, requests, and complaints with utmost professionalism and urgency.
- Execute check-out procedures, including accurate billing and secure payment collection.
- Liaise effectively with other departments to fulfill guest requirements and resolve issues promptly.
- Maintain comprehensive knowledge of hotel services, local attractions, and events to provide accurate information.
- Manage reservations, room allocations, and special requests with precision.
- Uphold the highest standards of organization and cleanliness at the front desk area.
- Perform essential administrative tasks, including generating reports.
- Collaborate effectively with team members to consistently deliver superior service standards.
- Adhere strictly to all hotel policies, procedures, and safety protocols.
Qualifications:
- Diploma or degree in Hotel Management or related field.
- Customer service experience, particularly in the hospitality industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficient in hotel management software (Opera preferred) and Microsoft Office suite.
- Ability to multitask in a fast-paced environment.
- Fluency in English; knowledge of additional languages is a plus.
Requirements
- No experience required
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