Operations Manager📣 Job Ad

• Operational Management: Oversee daily NOC Front Office operations, ensuring 24/7 network monitoring and incident detection.
• Incident Management: Manage logging, diagnosis, and resolution of network incidents, escalating as necessary.
• Process & Procedure Implementation: Develop and enhance SOPs and escalation protocols for seamless operations.
• Communication & Coordination: Serve as the primary liaison during outages, providing timely management updates.
• Performance Monitoring & Reporting: Utilize monitoring tools to prepare regular performance reports for leadership.
• Team Leadership: Lead and mentor NOC analysts, managing shift schedules and fostering collaboration.
• Compliance & Quality Assurance: Ensure adherence to industry standards and conduct audits.
• Digital Transformation & Automation: Advocate for automation initiatives and ensure compliance.

• Extensive experience in network operations with proven leadership in a NOC environment.
• Strong technical understanding of RAN infrastructure and network protocols.
• Excellent analytical and troubleshooting skills.
• Strong communication and leadership abilities.
• Degree in Engineering, Telecommunications or related field; vendor certifications preferred.

• Delighting customers with your knowledge of accounting systems and best practices.
• Educating customers on topics such as reconciliation, chart of accounts mapping, journal entries, and financial reporting workflows.
• Empowering the customer support team to handle basic accounting issues through documentation and training resources.
• Building tools and processes to streamline support for accounting-related queries.
• Acting as an escalation point for complex accounting issues.
• Collaborating with the product team to enhance our accounting features.

• 3–6 years of experience in an operations or accounting role within a fintech, SaaS, or financial services company.
• Familiarity with accounting systems such as Xero, QuickBooks, Microsoft Dynamics, Oracle Netsuite, Zoho Books, or Odoo.
• Strong problem-solving abilities and comfort working with technical teams and APIs.
• Excellent communication and interpersonal skills.
• Proven capability to work independently and manage multiple priorities.

We are seeking a skilled General Accountant to join our finance team, responsible for managing financial records, preparing accurate reports, and ensuring compliance with accounting standards. The ideal candidate will handle accounts payable/receivable, reconcile bank statements, and assist with month-end closing procedures. This role requires strong analytical skills, attention to detail, and the ability to maintain confidentiality while working collaboratively with other departments to support the company's financial objectives.