Cleaning and Housekeeping Supervisor📣 Job Ad

Join Hilton as a Housekeeping Supervisor!
As a Housekeeping Supervisor, you will oversee all housekeeping operations to ensure an excellent Guest and Member experience. You will also play a key role in evaluating guest satisfaction and setting departmental targets and objectives.

Your Responsibilities:

• Oversee housekeeping operations to meet quality standards.
• Evaluate guest satisfaction levels and monitor improvement trends.
• Manage departmental budgets effectively.
• Set departmental targets, objectives, work schedules, and policies.
• Monitor performance and standards of the Housekeeping Team.
• Maintain good communication across hotel areas and with external customers.
• Ensure adequate staffing and ongoing training for the team.
• Manage staff performance issues in accordance with policies.
• Assist other departments as necessary.

Your Skills and Experience:

• Experience in housekeeping in a managerial or supervisory role.
• Strong commercial awareness and cost control capabilities.
• Excellent leadership and communication skills.
• Ability to work under pressure and maintain high levels of customer service.
• Familiarity with Property Management Systems is advantageous.

About Hilton:
Hilton is a global leader in hospitality, offering a range of accommodations from luxurious hotels to extended-stay options. We are committed to exceptional guest experiences and fostering a supportive work environment for our team members.