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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
About the Role:
A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

Key Responsibilities:
  • Oversee housekeeping operations.
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
  • Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
  • Monitor the appearance, standards, and performance of the Housekeeping Team with an emphasis on training and teamwork.
  • Ensure team members have up-to-date knowledge of all room categories and amenities.
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
  • Ensure staffing levels cover business demands.
  • Ensure ongoing training and that communication meetings are conducted and post-meeting minutes generated.
  • Manage staff performance issues in compliance with company policies and procedures.
  • Recruit, manage, train, and develop the Housekeeping team.
  • Competent in property management systems.
  • Assist other departments wherever necessary.

Requirements:
  • Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity.
  • High level of commercial awareness and cost control capabilities.
  • Previous experience of managing a department and Profit and Loss account.
  • Excellent leadership, interpersonal and communication skills.
  • Committed to delivering high levels of customer service.
  • Ability to work under pressure.
  • IT proficiency.
  • Excellent grooming standards.
  • Flexibility to respond to a range of different work situations.

Desirable:
  • Familiar with Property Management Systems.

Requirements

  • Requires 2-5 Years experience

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