Cleaning and Housekeeping Supervisor📣 Job Ad

Join Rotana Hotels as a Housekeeping Supervisor
We are currently seeking passionate and dynamic guest-focused housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Key Responsibilities:

• Supervise the team of Housekeeping Attendants towards achieving the operational objectives.
• Ensure that cleanliness and maintenance standards of the hotel are met.
• Prepare Housekeeping Attendants' job assignments.
• Issue keys and supplies to Housekeeping Attendants.
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action.
• Attend daily meetings and receive special instructions.
• Inspect cleaned areas to ensure they meet standards.
• Train and assist Housekeeping Attendants.
• Assist with inventory and ensure housekeeping machines and equipment are maintained.

Skills and Qualifications:
You should ideally have a diploma or vocational training in hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem-solving abilities are essential. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies:

• Understanding Hotel Operations
• Effective Communication
• Adaptability
• Customer Focus
• Teamwork
• Drive for Results

Join Rixos Hotels as a Housekeeping Supervisor!
Rixos Hotels, established in 2000, is a prestigious luxury hotel chain known for its exceptional hospitality and all-inclusive services. In this role, you will ensure the highest standards of cleanliness and guest satisfaction.

Key Responsibilities:

• Inspect guest rooms, corridors, and pantries daily to ensure cleanliness.
• Conduct on-the-job training for Room Attendants.
• Maintain effective employee relations and ensure proper handover of shifts.
• Prepare job orders and coordinate with Engineering for maintenance follow-up.
• Attend daily briefings and report any irregularities.
• Oversee and check all room cleanliness and maintenance.
• Handle service matters and ensure hygiene in all areas.

Qualifications:

• University Degree in any field.
• Minimum of 2 years in a similar role within a five-star hotel.
• Additional diploma or degree in hospitality with 8-10 years experience is preferred.

Be part of an innovative team that values your career development and offers numerous growth opportunities. If you are detail-oriented and passionate about hospitality, we invite you to apply today!

About the Role:
A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

Key Responsibilities:

• Oversee housekeeping operations.
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
• Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Monitor the appearance, standards, and performance of the Housekeeping Team with an emphasis on training and teamwork.
• Ensure team members have up-to-date knowledge of all room categories and amenities.
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
• Ensure staffing levels cover business demands.
• Ensure ongoing training and that communication meetings are conducted and post-meeting minutes generated.
• Manage staff performance issues in compliance with company policies and procedures.
• Recruit, manage, train, and develop the Housekeeping team.
• Competent in property management systems.
• Assist other departments wherever necessary.

Requirements:

• Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity.
• High level of commercial awareness and cost control capabilities.
• Previous experience of managing a department and Profit and Loss account.
• Excellent leadership, interpersonal and communication skills.
• Committed to delivering high levels of customer service.
• Ability to work under pressure.
• IT proficiency.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.

Desirable:

• Familiar with Property Management Systems.