Reservations Agent📣 Job Ad

Join Our Team as a Reservations Agent!

Jumeirah Group, renowned for its luxury hospitality, is seeking a dedicated Reservations Agent for our esteemed Reservations Department at Jumeirah Jabal Omar Makkah. Here, we promise an experience beyond expectations and a commitment to excellence.

Key Responsibilities:

• Respond to emails within 24 hours and prioritize urgent inquiries.
• Answer calls promptly and professionally, adhering to IFH & LQA standards.
• Gather and update guest details in our Opera system accurately.
• Communicate last-minute changes effectively to relevant departments.

Candidate Profile:
Essential:

• Ability to multitask in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in MS Office.

Desired:

• Experience in luxury hospitality is preferred.
• Previous roles in reservations will be highly regarded.

Benefits:
We offer a competitive salary in Saudi Riyals along with generous food and beverage benefits, reduced rates across our properties, comprehensive healthcare, annual leave, and more, designed to attract high performers looking for a rewarding career in luxury hospitality.

Join Rotana as a Reservations Agent!
We are currently seeking passionate and dynamic individuals in the hospitality field who pride themselves on their ability to deliver extraordinary levels of customer service. As a Reservations Agent, you will play a vital role in ensuring smooth and efficient service delivery for our guests.

Key Responsibilities:

• Process and confirm guest room reservations through various communication channels.
• Input all reservations accurately into the computer and manage inquiries and complaints related to reservations.
• Stay updated on current promotions, room rates, and hotel facilities to effectively assist guests.
• Maintain an organized filing system for correspondence and reports as required by the Reservations Manager or Supervisor.
• Promote good public relations and seek to maximize business opportunities.
• Ensure all calls and emails are handled according to Rotana standards.
• Organize visa requests for hotel guests and up-sell services when possible.

Skills and Qualifications:
The ideal candidate will have:

• A diploma or degree in hospitality.
• Previous experience in hotel reservations.
• Excellent written and verbal communication skills in English; proficiency in other languages is a plus.
• Strong computer literacy.

Competencies:

• Customer Focus
• Teamwork
• Adaptability
• Professionalism

Join us at Rotana Hotels - the largest hospitality management company in the region, and help us provide exceptional service to our guests!

Join Our Team as a Reservation Agent

At IHG Hotels & Resorts, we are dedicated to delivering True Hospitality for Good. As part of our commitment to excellence, we are searching for a skilled Reservation Agent to join our team in Mecca, Makkah, Saudi Arabia.

About the Role:
The Reservation Agent will play a vital role in providing outstanding customer service to our guests. This role involves managing reservations efficiently and ensuring that our guests have an exceptional experience from the very first interaction.

Key Responsibilities:

• Handle incoming reservation requests and inquiries in a professional manner.
• Provide information about hotel services, room availability, and rates.
• Process and confirm reservations accurately and in a timely manner.
• Assist guests with modifications or cancellations as necessary.
• Maintain a positive and professional relationship with guests to enhance their experience.

Qualifications:
While there might be specific criteria listed, we encourage you to apply even if you don't meet every requirement. Passion for hospitality and a willingness to learn are highly valued at IHG Hotels & Resorts.

About Us:
With over 6,300 hotels across more than 100 countries, IHG Hotels & Resorts encompasses a diverse portfolio of 19 hotel brands. Be part of our mission to create memorable experiences for our guests. We welcome applicants who are committed to providing excellent customer service and thrive in a dynamic environment.