Reservations Agent📣 Job Ad

Join our team as a Reservation Agent at Accor!
As the first point of contact for our guests, you play a crucial role in providing an exceptional start to their experience. We are looking for enthusiastic individuals to reflect the quality service that Accor is known for.

What We Offer:

• Employee benefit card offering discounted rates in Accor worldwide
• Access to learning programs through our Academies
• Opportunities for talent development and career growth
• Engagement in Corporate Social Responsibility activities like Planet 21

Your Responsibilities:

• Provide exceptional and friendly service to guests
• Maximize revenue through up-selling and recommending property facilities
• Handle room reservation requests accurately and efficiently
• Update and maintain the reservation system information

Qualifications:

• 1-2 years of experience in luxury hotels
• Guest-focused personality
• Experience with Opera or similar systems is an asset
• Strong interpersonal and problem-solving skills
• Fluency in English; additional languages are a plus

Join Hilton as a Cluster Reservation Agent

As a Cluster Reservations Agent, you will be the main contact for room reservations at Hilton and play a crucial role in influencing guests' decisions to stay at our properties. Your primary responsibility will be to deliver excellent customer service while managing inquiries effectively and efficiently.

Key Responsibilities:

• Convert inquiries into contracted business swiftly.
• Respond positively to sales inquiries to generate future sales leads.
• Identify potential sales leads as needed.
• Ensure all reservations are accurately completed to meet guests' expectations.
• Maintain prompt service while adhering to Hilton's brand standards.

Requirements:
We are looking for candidates who demonstrate a passion for customer service, possess strong communication skills, and excel in administration and organizational tasks. Familiarity with reservation systems is an advantage. A tertiary qualification or collegiate-level degree is preferred.

About Hilton:
Hilton offers world-class hospitality spanning luxurious hotels, resorts, and extended-stay suites, dedicated to providing exceptional guest experiences. Become part of our tradition of hospitality excellence!

Join Jumeirah as a Reservations Agent!

Jumeirah, a global leader in luxury hospitality, is currently seeking a dedicated Reservations Agent for our Reservations Department at Jumeirah Jabal Omar Hotel, located in the heart of Makkah. This is an exciting opportunity to be part of a brand synonymous with Arabian luxury hospitality.

About the Hotel:
Situated just minutes from Masjid Al Haram, our hotel features a range of dining venues, retail outlets, and meeting spaces, providing an exceptional experience for our guests.

Main Responsibilities:

• Respond to email queries within 24 hours and attend calls promptly under IFH & LQA standards.
• Gather necessary guest details during bookings, ensuring their information is accurately noted in the Opera system.
• Maintain professional email and telephone etiquette, while ensuring all reservation correspondence is fully understood and acted upon.
• Communicate last-minute changes to the respective departments effectively.

Desired Qualifications:

• Strong communication skills with a focus on courteous and clear guest interaction.
• Ability to multitask in a fast-paced environment.
• Competency in MS Office applications.

Benefits:
We offer an attractive salary in Saudi Riyals (SAR), along with generous F&B benefits, reduced hotel rates, health care packages, flights home, and more, making this role appealing to high performers in the hospitality sector.