Call Center Agent

Join Our Team as a Call Center Representative!

At Alinma Bank, we are looking for dedicated and customer-oriented individuals to fill the role of Call Center Representative. This position plays a crucial part in our commitment to delivering excellent customer service. The ideal candidate will handle incoming and outgoing customer calls, providing support, addressing inquiries, resolving issues, and sometimes conducting sales. We aim to create a positive experience for our customers and resolve their concerns efficiently.

Key Responsibilities:

• Handle customer calls professionally and efficiently.
• Provide support and information to customers regarding our services.
• Address inquiries and resolve issues to achieve customer satisfaction.
• Conduct sales when necessary to meet customer needs.

Qualifications:

• Diploma degree or Bachelor’s degree.

Skills Required:

• Strong Communication Skills.
• Excellent Problem-Solving abilities.
• Active Listening skills.
• Multitasking capabilities.
• Effective Time Management.

About Alinma Bank:
Alinma Bank is a joint stock company established under royal decree and is focused on providing high-quality banking services. With over 1,001 employees, we are dedicated to promoting a customer-centric approach across all our operations.

A customer service representative (call center) is required to work with us, where they will respond to customer inquiries and solve their problems with high efficiency. The candidate must have excellent communication skills, the ability to work under pressure, and proficiency in using computer programs and scheduling appointments. Responsibilities include: receiving phone calls, recording customer requests and scheduling appointments in the system, following up on complaints until resolved, and providing basic technical support to customers.

Female employees are required only for customer service call center. Nature of work: responding and dealing with customers via phone and working on the system. Place of work: Al-Laban neighborhood 33. Number of working hours: 8 hours. Working hours: from 9 AM to 6 PM. Break: from 12:00 PM to 1:00 PM. Weekly holiday: Friday only. Salary: 4500.