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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Mursalat, Riyadh
Customer Service Representative (Call Center) We at Qatoun for Hospitality Booking Services are looking for a professional Customer Service Representative to join our call center and business chat team, where you will be responsible for providing outstanding customer service over the phone and through chats, responding to customer inquiries and resolving their issues in a professional and friendly manner. This position requires excellent communication skills in Arabic and occasionally in English, the ability to work with technical (cloud-based) customer service programs, work under pressure, and experience in using customer relationship management systems and computers. The ideal candidate should possess patience and flexibility in dealing with different customers, along with the ability to work as part of a team and achieve the set performance goals.

Requirements

  • For Saudis Only
  • Requires 2-5 Years experience
  • Intermediate in English

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Job Details:
• Salary between 4000 - 4500
• Number of working days: 5 days per week
• Weekly vacation: Two fixed days

• Work System: Rotating shifts (morning and evening) rotated among employees monthly



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Tasks and Responsibilities:

  • Receiving customer inquiries via phone, chat, and email.

  • Executing, modifying, and canceling hotel and apartment reservations.

  • Following up on customer requests and ensuring reservations are completed correctly.

  • Handling complaints and resolving issues in a professional and timely manner.

  • Coordinating with service providers and travel companies as needed.

  • Updating customer and reservation data within the system.

  • Achieving customer satisfaction and maintaining service quality.

Required Qualifications:

  • Saudi nationality.

  • Diploma or bachelor's degree (preferably in tourism, management, or a related field).

  • Previous experience in customer service or reservations is an added advantage.

  • High communication and customer service skills.

  • Proficiency in using computers and electronic systems.

  • Ability to work under pressure and manage time effectively.

  • Good command of the English language is preferred.

Required Skills:

  • Politeness and good manners.

  • Quick response and problem-solving.

  • Accuracy and attention to detail.

  • Ability to work within a team.

  • Basic persuasion skills.

Working Hours:
Shifts / full-time as per operational needs.

Benefits:

  • Competitive salary.

  • Incentives and rewards.

  • Professional work environment.

  • Opportunities for career development and continuous training.

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