Quality Controller

Join Global Exchange Group as a Customer Service Representative!
Global Exchange Group is a leading Spanish multinational company specializing in foreign currency exchange services. With a workforce of over 2,400 and a presence at 375 branches in 66 international airports across 29 countries, we are dedicated to providing excellent service and value to our customers. This is an exciting opportunity to play a vital role in our operations in Saudi Arabia.

Position Overview:
As a Customer Service Representative, your primary responsibility will be to deliver exceptional service to our customers while adhering to company procedures and legal regulations.

Key Responsibilities:

• Providing exchange services in compliance with company procedures and legal authorities, centring excellence in customer service.
• Identifying customer needs and representing the company effectively during exchange operations.
• Conducting exchange transactions following legal and operational procedures.
• Documenting transactions according to legal criteria and handling customer queries and complaints.
• Collaborating with the IT department to resolve technical issues as needed.
• Willing to travel nationally as required.

Qualifications:

• A minimum of a high school education, with 1-2 years of relevant experience; university fresh graduates are also welcome.
• Fluency in Arabic and proficiency in English; additional languages are a plus.
• Previous experience in sales or customer service within retail, FMCG, F&B, or tourism sectors is advantageous.
• Strong communication, negotiation, and problem-solving abilities.
• A willingness to work flexible shifts and engage directly with customers.

About the Job
Horizon Justice Law Firm is seeking distinguished legal talent to join our team in Riyadh for the position of Legal Consultant.

Responsibilities:

• Case Analysis: Conduct in-depth reviews of case files, prepare comprehensive summaries, and discuss strategies with the lead counsel.
• Legal Drafting: Draft legal briefs, pleadings, and all necessary documentation for ongoing litigation within the firm.
• Specialized Advisory: Provide expert and specialized legal counsel across various legal practice areas.
• Problem Solving: Analyze complex legal issues and offer innovative, effective solutions.
• Legal Research: Perform exhaustive legal research and studies on specific matters as requested by the firm or its clients.
• Strategic Recommendations: Deliver detailed legal analyses and recommendations grounded in solid legal principles.
• Contract Management: Draft and review contracts and agreements to ensure full regulatory compliance and protect client interests.
• Risk Assessment: Identify potential legal risks and provide proactive recommendations for mitigation.
• Litigation Support: Provide robust legal support to trial lawyers through detailed case analysis and expert opinions.
• Professional Development: Stay updated on the latest legislative and judicial developments and share knowledge with the team.
• Policy Development: Contribute to the creation and refinement of the firm’s internal legal policies and procedures to ensure operational efficiency and compliance.

Qualifications & Requirements:

• Experience: A minimum of 10 years of professional experience within reputable law firms in KSA.
• Specialization: Proven expertise and specialized experience in Real Estate Law.
• Language Skills: Full professional proficiency in English (both written and spoken).

Role Summary
Support technology projects by gathering and documenting business requirements, analyzing processes, and translating business needs into clear specifications for technical teams. Ensure alignment between stakeholders, solution design, and delivered outcomes.

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field.
• 1–3 years of experience as a Business Analyst (or similar role) in technology/digital projects.
• Good understanding of SDLC and Agile methodologies (Scrum/Kanban).
• Strong documentation skills and attention to detail.
• Strong communication and stakeholder management skills.

Technical & Tools

• Jira / Confluence (or similar tools).
• BPMN / process mapping tools (Visio, Lucidchart, etc.).
• Basic understanding of APIs, databases, and integrations.
• Excel and PowerPoint for reporting and analysis.

Key Responsibilities

• Collect and analyze business requirements through workshops, interviews, and document reviews.
• Document requirements as BRD/FRD, user stories, use cases, and acceptance criteria.
• Map current and future processes (AS-IS / TO-BE) and identify gaps and improvement opportunities.
• Support backlog management: prioritization, refinement sessions, and traceability of requirements.
• Collaborate with Product Owners, developers, QA, UX, and project managers to ensure clarity and alignment.
• Support testing and UAT: prepare test scenarios, validate outcomes, and manage defect clarifications.
• Prepare project documentation and reports (status updates, risk/issue logs, change requests).
• Assist in change management activities (stakeholder communication, training support, and documentation).
• Support business case development by gathering inputs (scope, benefits, costs, assumptions), assisting in ROI / cost-benefit analysis, and preparing recommendations for stakeholders.