Receptionist

1/ Work from 4 PM to 12 AM
2/ Has a strong and professional personality
3/ Familiarity with computers and customer service
4/ English language is preferred
5/ Able to start immediately

• Greet and welcome visitors warmly.
• Answer, screen, and direct incoming phone calls efficiently.
• Manage meeting room bookings and ensure the reception area is well-maintained.
• Receive, sort, and distribute daily mail and deliveries.
• Perform basic administrative duties including data entry, filing, and correspondence.
• Assist other departments with administrative tasks as needed.
• Maintain accurate visitor logs and comply with security procedures.

• Proven work experience as a receptionist, front office representative, or in a similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Exhibit a professional attitude and appearance.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High school diploma; additional certification in Office Management is a plus.

• Greet and assist guests throughout the booking process with personalized service.
• Represent Stella Stays, leaving a memorable first impression on guests and partners alike.
• Register guests and guide them through digital check-in/check-out procedures for a seamless experience.
• Enhance the guest experience by providing VIP treatments, guest gifts, and personalized touches.
• Responsively address and resolve guest issues in a positive and timely manner.
• Support the guest experience and Reservations team with on-ground assistance while maintaining a positive company culture.
• Train and support new team members.
• Prepare the training manuals and Sops for the team.
• Coordinate and facilitate community meetings to encourage engagement and collaboration.
• Acquire comprehensive knowledge of all buildings and units within your purview.
• Maintain unit cleanliness, organization, and supplies to ensure a consistent guest experience.
• Foster relationships with building staff, vendors, and cross-functional teams.
• Collaborate with various departments to identify and implement solutions for operational efficiency and guest satisfaction.
• Effectively manage inventory, supplies, and equipment to support operations.

• High school diploma or equivalent, with further education in hospitality or customer service preferred.
• Proven customer service experience in a similar role.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic computer skills, including proficiency with Microsoft Office and property management systems.
• Passion for the hospitality industry and a desire to grow and develop professionally.