Reservations Agent📣 Job Ad

in The Luxury Collection

24 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

About the Role
Join The Luxury Collection as a Reservations Agent where you will play a key role in creating exceptional experiences for our guests. In this position, you will handle all reservation requests, changes, and cancellations, providing a welcoming and professional service that reflects our brand standards.

Key Responsibilities:

Process all reservation requests received by phone, fax, or mail.
Identify guest reservation needs and determine the suitable room type.
Explain guarantee, special rate, and cancellation policies.
Follow proper escalation procedures when addressing guest concerns.
Input and manage data in the reservation system.
Maintain confidentiality of proprietary information and protect company assets.

Preferred Qualifications:

High school diploma or *** equivalent.
No related work experience required.
No supervisory experience required.

At The Luxury Collection, we value diversity and are committed to providing equal employment opportunities. Our team is a blend of unique backgrounds, and we celebrate those differences.

Requirements

Females-only workplace
No experience required

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Novotel Hotels

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Join Novotel Hotels as a Reservations Agent!
We are seeking a professional and customer-focused Reservations Agent to join our team at tamayyaz in Riyadh, Saudi Arabia. In this role, you will be the first point of contact for our guests, managing reservations with efficiency, accuracy, and exceptional service. You will handle booking inquiries, process reservations, and ensure every guest receives a seamless and supportive experience from their initial contact through their stay.

Responsibilities:

Process and manage guest reservations through multiple channels including phone, email, and online booking systems.
Provide accurate information about room availability, rates, amenities, and special offers to potential guests.
Maintain detailed and organized reservation records, ensuring all guest information is entered correctly and securely.
Handle guest inquiries and special requests with professionalism and empathy, offering customized solutions when possible.
Manage cancellations and modifications to existing reservations in a timely manner.
Coordinate with other departments to ensure guest preferences and special requirements are communicated effectively.
Resolve booking discrepancies and guest concerns with problem-solving skills and a supportive approach.
Multitask efficiently during peak booking periods while maintaining accuracy and attention to detail.
Follow company policies and procedures to ensure compliance and consistency in all reservation operations.
Contribute to achieving occupancy targets and revenue goals through effective sales techniques and upselling opportunities.

Qualifications:

Proven experience as a Reservations Agent, customer service representative, or similar role in the hospitality or travel industry.
Proficiency with reservation management systems and booking platforms.
Strong verbal and written communication skills in English; Arabic language skills are highly preferred.
Excellent organizational abilities with strong attention to detail and accuracy in data entry.
Demonstrated time management skills with the ability to prioritize multiple tasks simultaneously.
Customer-focused mindset with the ability to remain calm and professional under pressure.
Problem-solving skills and the ability to handle guest concerns with empathy and support.
Proficiency with computer systems and Microsoft Office applications.
Familiarity with Customer Relationship Management (CRM) systems is preferred.
Knowledge of the hospitality industry and guest service standards is advantageous.
Ability to work flexible schedules, including weekends and holidays as required.

2-5 years