Join Our Team as a Receptionist at Hilton!As a Receptionist, you will play a vital role in creating a welcoming environment for our guests. Your responsibilities will include providing exceptional reception services that enhance the guest experience from check-in to check-out. You will be expected to:
- Achieve positive outcomes from guest queries efficiently.
- Oversee the check-in/out process and complete audit procedures as necessary.
- Keep Front Office Management aware of guest feedback.
- Deliver outstanding customer service at all times.
- Participate in training programs.
- Possess knowledge about room categories, rates, and hotel promotions.
- Maximize room occupancy through effective upselling techniques.
- Comply with hotel security and health regulations.
- Assist other departments when required.
What We Are Looking For:To excel in this role, you should possess:
- Previous experience in a customer-focused environment.
- A high school diploma or equivalent.
- A positive attitude and strong communication skills.
- A commitment to excellence in customer service.
- Good grooming standards.
- The ability to work both independently and as part of a team.
- Competency in IT systems.
Desirable Attributes:Experience in cash handling is advantageous.
Why Work for Hilton?At Hilton, we are dedicated to creating extraordinary hospitality experiences. As part of our team, you will be part of a company with a rich history and a commitment to excellence. Join us in our mission to fill the earth with the light and warmth of hospitality!
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