Join Supertech Innovation Labs as an E-Commerce Manager!As a critical member of our team, you will lead the e-commerce business at *******, ensuring the daily operations align with our strategic objectives. Your role is pivotal in driving growth, enhancing customer satisfaction, and managing our diverse online sales channels.
Key Responsibilities:- Oversee and execute all e-commerce activities, ensuring smooth daily operation of online channels.
- Manage day-to-day order fulfillment, logistics coordination, and customer service across all platforms.
- Own the e-commerce strategy, KPIs, and P&L to drive sales and profitability.
- Handle account management of all sales channel partners and vendors.
- Lead workflows for new product setup and listings.
- Ensure content, pricing, and inventory accuracy across the website and marketplaces.
- Collaborate with marketing, tech, and product teams to improve site UX, traffic, and conversion rates.
- Set up initiatives to deliver engaging customer experiences that drive conversions and retention.
- Gather and analyze data to identify growth opportunities.
- Manage product forecasting to align supply with customer demand.
- Prepare monthly management reports and conduct ad hoc reporting on performance.
- Stay updated on e-commerce trends and best practices.
Requirements:- Bachelor's degree in Marketing, Business, or related field.
- 5-7 years of experience in e-commerce, with at least 2 years in a managerial role.
- Strong analytical, commercial, and leadership skills.
- Proficiency with e-commerce platforms and analytics tools.
- Excellent written and verbal communication skills in both Arabic and English.
