Role Main PurposeTo support the execution of investor relations and customer experience strategies that strengthen stakeholder trust, improve engagement, and align the company’s offerings with investor and customer expectations. The role ensures consistent communication, proactive relationship management, and operational efficiency.
Functional Responsibilities- Investor Relations Support
- Implement investor relations initiatives in coordination with executive and finance teams.
- Organize investor meetings, briefings, and roadshows to communicate performance and prospects.
- Prepare investor materials including presentations, fact sheets, and performance summaries.
- Respond to investor inquiries, ensuring timely and accurate communication.
- Maintain a database of investor contacts and interaction logs.
- Communication & Content Management
- Assist in drafting newsletters, email campaigns, and official updates for investors and clients.
- Coordinate with internal teams to ensure consistent messaging across all communication channels (email, social media, investor platforms).
- Ensure content reflects the company’s brand values and strategic goals.
- Customer Experience & CRM Operations
- Support implementation of CRM and customer satisfaction strategies.
- Conduct journey mapping and assist in identifying customer pain points and enhancement opportunities.
- Collect and analyze customer feedback, satisfaction KPIs, and complaint trends.
- Work with internal departments to improve service delivery and client retention.
- Stakeholder Coordination
- Collaborate cross-functionally with business development, marketing, and operations to align offerings with customer and investor expectations.
- Track performance metrics and assist in preparing reports on engagement outcomes.
Educational Qualifications: A Bachelor’s or Master’s degree in Communications, Marketing or related field.
Professional Experience: A minimum of 4+ years of experience in Communications, Marketing or related fields is preferred.
