Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Established in 2017, we are at the forefront of healthcare, bringing together innovation and a deep commitment to care, collaboration, ambition, and responsibility.
Primary Responsibilities:- Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
- Handling all aspects of a patient’s experience, concerning their treatment and overall stay at My Clinic’s facility.
- Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement.
- Implementing changes to streamline processes and reduce potential points of frustration.
- Communicating with patients to determine their needs and identify a path toward treatment and progress.
- Empathizing with patient concerns on their path toward recovery, helping them replace anxiety with peace of mind.
- Resolving patient complaints and concerns, working with relevant departments to address issues promptly.
- Corresponding with care providers (Physicians, Nurses, etc.) to ensure they are familiar with individual patient needs and preferences.
- Implementing patient-focused programs in a healthcare environment.
- Supervising training programs for healthcare staff to enhance their interpersonal skills and patient engagement abilities.
- Generating reports on patient progress and overall status.
- Performing other professional duties as assigned.
Education / Professional Qualifications:- Bachelor’s degree.
- Experience in customer service, contact center, or customer care position.
Experts & Skills:- Excellent command of oral and written English & Arabic.
- Proficient with Microsoft Office Suite or related software.
- Excellent verbal and written communication skills.
- Strong empathy and compassion.
- Proficiency in conflict resolution.
- Excellent problem-solving skills.
- Exceptional customer service skills.
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