Exceptional Hospitality Starts with YouAs a Receptionist at Hilton, you play a vital role in ensuring that our guests enjoy a seamless check-in and check-out experience while conveying warmth and friendliness. Your responsibilities include:
- Deliver a warm welcome: Greet guests upon their arrival and complete the check-in process, which includes verifying their details, assigning rooms, issuing keys, and assisting with welcome materials or bell service.
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
- Provide hotel and local knowledge: Demonstrate thorough knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
- Promote hotel services: Employ up-selling techniques to recommend hotel amenities and maximize room and service revenue.
- Delight our guests: Address guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.
Qualifications:To thrive in this role, you should embody our core values: spreading hospitality's light and warmth, acting with integrity, inspiring others, valuing teamwork, taking ownership, and maintaining urgency in every moment. Join us and contribute to creating exceptional experiences for our guests.
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