About UsAt Crowne Plaza Al Salam, we are dedicated to building a better way to travel for the modern business guest. We want our guests to feel able to do their best, achieve their goals, and be recognized for their success. To help them, we need you: a passionate individual who stays a step ahead, ensuring our guests are powered and productive.
The RoleDo you have a passion for creating seamless and unforgettable experiences? If so, we invite you to embark on a career journey like no other at Crowne Plaza Al Salam, part of the IHG® family.
We are looking for a team player to join us in providing genuine, heartfelt care to our guests, colleagues, and owners. In this role, you will be the first point of welcome, setting the highest standard of service from the moment a guest arrives. You will work with a friendly, motivated team to ensure everyone provides fast, professional, and efficient service.
Key ResponsibilitiesIn this role, you will ensure the smooth operation of the lobby and guest services area. Your specific duties include:
- Guest Welcome: Receive guests in a professional and friendly manner, satisfying expectations from arrival through to departure. Greet all guests immediately upon arrival, offering assistance at all times.
- Luggage Handling: Ensure that guest luggage is carried promptly and safely from the arrival point to the room, and from the room to the departure point upon checkout.
- Information Services: Maintain up-to-date knowledge of the hotel and local services (attractions, dining, transport), supplying information and responding to guest queries confidently.
- Communication: Maintain effective communication with all related departments, particularly Front Office, to ensure smooth service delivery. Deal promptly, efficiently, and pleasantly with incoming calls.
- Deliveries: Handle all messages, mail, and packages for guests and staff, ensuring they are delivered at the appropriate time professionally. Deliver morning newspapers and guest messages immediately without delay.
- Lobby Maintenance: Regularly check the lobby area, ensuring it is clean, tidy, and presentable. Ensure the Concierge desk and storeroom are organized.
- Systems & Admin: Maintain awareness of guest profiles through the Opera system. Receive registration cards from the Night Manager to be filed according to established procedure. Maintain the daily function board.
- Upselling: Suggestively sell hotel promotions, outlets, and facilities at all times.
- Teamwork: Cooperate in the performance of any reasonable task requested by management or guests. Establish and maintain good public relations.
Who We Are Looking ForYou’ll be working with a motivated team who you will support with your distinctive style. We are looking for individuals who:
- Are passionate about providing genuine hospitality.
- Have excellent communication skills.
- Are organized and efficient.
- Can maintain a healthy work environment through cooperation with colleagues.
Our PromiseAt IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized, and respected – wherever they are in the world.
Diversity, Equity & InclusionOur mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.
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