About the Renewal Account Manager Role
Wolters Kluwer is seeking a Renewal Account Manager to manage and grow strategic healthcare accounts across Saudi Arabia. This full-time position, based in Riyadh, focuses on the end-to-end renewal lifecycle management of Wolters Kluwer Health solutions. The role requires building trusted relationships with key stakeholders to ensure timely renewals and drive solution adoption.
Key Responsibilities
The Renewal Account Manager will be responsible for the complete renewal lifecycle, including forecasting, early engagement, pricing strategy, negotiation, and contract closure. This involves building and maintaining strong relationships with healthcare decision-makers and key stakeholders to drive on-time renewal execution and minimize customer churn. Proactive risk identification and the implementation of retention strategies are crucial for protecting revenue. The role also includes driving account growth through upselling and cross-selling opportunities aligned with customer needs, leading contract negotiations, and ensuring compliance with local governmental procurement processes, such as the Etimad platform and public sector tendering requirements. Regular business reviews will be conducted to ensure customer satisfaction and identify growth potential. Collaboration with internal teams is essential to support solution adoption, resolve issues, and optimize customer outcomes. Accurate renewal forecasts, account plans, and CRM records must be maintained.
Required Qualifications and Experience
Candidates should possess 5–7 years of experience in account management, renewals, or sales, preferably within healthcare, SaaS, or technology environments. Strong experience in renewal management, contract negotiation, and customer retention strategies is essential. A robust understanding of local governmental procurement processes, including platforms like Etimad and public sector contracting frameworks, is required. The role also demands excellent relationship-building, stakeholder management, and consultative selling skills, alongside strong communication, negotiation, and presentation abilities. Proficiency in CRM systems and data-driven performance management is necessary. Experience working with healthcare organizations or healthcare technology solutions is preferred.
Essential Skills and Competencies
Successful candidates will demonstrate strong problem-solving skills and a keen attention to detail, with a results-driven approach. The ability to build and maintain strong professional relationships with diverse stakeholders is paramount. Effective communication and negotiation skills are critical for managing complex commercial agreements and ensuring successful renewals. A proactive mindset for identifying and mitigating risks, coupled with a strategic approach to account growth, will be key to success in this role.
Work Context
This is a full-time position located in Riyadh, Saudi Arabia. The role involves close collaboration with internal teams to ensure a seamless customer experience and sustain long-term account value. The focus is on managing strategic healthcare accounts and ensuring the successful adoption and renewal of Wolters Kluwer Health solutions within the region.
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