Join Our Dynamic Team as a Reservations Agent!We are currently seeking passionate and dynamic guests focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
Key Responsibilities:- Process and confirm guest room reservations made via phone, letter, or fax.
- Input all reservations into the computer, maintaining accurate records of all pertinent information.
- Attend to inquiries, complaints, and requests regarding reservations.
- Stay updated on all hotel promotions and follow established procedures for process room reservations and rates.
- Demonstrate complete product knowledge and apply rate management effectively.
- Maintain an established filing system for correspondence and generate necessary reports.
- Promote and maintain good public relations to maximize business opportunities.
- Ensure room status is accurately maintained at all times.
- Answer all incoming calls according to Rotana standards and manage information received via fax and email.
- Organize visa requests for hotel guests per hotel policy and identify opportunities to up-sell services.
Skills and Qualifications:You should have a diploma or degree in hospitality and previous experience in hotel reservations. Proficiency in computer use, alongside excellent communication skills in English (additional languages are a plus), is also essential.
Ideal Candidate Profile:The ideal candidate will be customer-focused, proactive, courteous, and dynamic. You will work independently in a structured environment while effectively establishing strong relationships with both internal and external customers. Competencies include:
- Understanding the job
- Teamwork
- Taking Responsibility
- Recognising Differences
- Adaptability
- Customer Focus
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