Call Center Agent

A customer service representative is required to work in a prestigious call center in Jeddah, to respond to customer inquiries and provide technical support with professionalism and expertise. The candidate must have excellent communication skills, the ability to work under pressure, and proficiency in using computer programs and typing quickly. The main tasks include: receiving phone calls, solving customer problems, documenting complaints and notes in the system, following up on requests until they are closed, and participating in improving the quality of service provided.

Join IHG Hotels & Resorts as a Call Center Agent!

At IHG, we believe that first impressions count. We are looking for a Front Desk Agent who can create memorable guest experiences and act as a trusted contact for all guest needs. In this role, you will ensure seamless transactions, provide local insights, and anticipate guest requests to make them feel at home.

Your Day-to-Day Responsibilities:

• Kicking off memorable guest experiences with a warm welcome.
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
• Taking, managing, and receiving payments for guest bookings.
• Facilitating swift check-in and check-out processes.
• Anticipating guest needs and providing tailored recommendations.
• Assisting with bill issues and restaurant recommendations.

What We Need From You:

• Excellent communication skills to interact effectively with guests.
• Strong problem-solving abilities to turn issues into opportunities.
• Fluency in the local language; additional language skills are a plus.
• Basic literacy and tech-savvy skills, including reading, writing, and math.

What You Can Expect From Us:
We provide our staff with the tools they need to succeed. Expect a competitive salary, comprehensive benefits, and a supportive environment that values diversity and inclusivity. Join us and be part of our global family, where you’ll have room to grow and make a difference!

Join Haji Husein Alireza & Co. as a Call Center Agent!
We are looking for motivated individuals to deliver exceptional customer service in our call center. You will be the voice of our company, providing assistance to customers and ensuring their needs are met with professionalism and courtesy.

Responsibilities:

• Communicate clearly and with a correct pronunciation of letters.
• Deliver messages to callers with clarity and courtesy.
• Handle high-pressure situations effectively.
• React calmly and effectively in emergency situations.

Qualifications:

• Saudi National is preferred.
• Minimum High School Certificate.
• Proficient in related computer applications.
• Ability to maintain customer confidentiality.
• Good command of English (Written & Spoken).

Join our dynamic team and contribute to our mission of providing high-quality service!