Butler📣 Job Ad

About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences.

About The Job
An exciting opportunity has arisen for a Butler – Guest Experience to join Jumeirah The Red Sea. The main duties and responsibilities of this role include:

• Greet and Escort guests to their room, handle guests’ luggage and other baggage, ensure cleanliness of rooms and suites, handle guest enquiries and special request deliveries.
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.
• Take and process orders accurately and maintain good knowledge of menu items, food & beverage services to answer guests inquiries thoroughly.
• Carries out guest registration, cashiering and other administrative tasks as per service standards, maintaining seamless interaction with guests.
• Recognize customer dissatisfaction promptly and take action to resolve the situation as per complaint procedures.
• Maintain operation and cleanliness of the Butler Pantry & the Reception Desk, ensuring correct stocking per floor.

About You
The ideal candidate will have:

• A Relevant Technical/Vocational Diploma.
• 2-3 years of experience within the international luxury hospitality industry.
• Demonstrated software competencies – Microsoft Office programs (Intermediate).
• Leadership and attention to detail skills.
• Experience working in a multi-cultural environment.

About The Benefits
At Jumeirah, we foster a workplace where colleagues feel valued and supported. Our benefits include:

• Supportive work environment.
• Access to Learning & Development programmes.
• Opportunities for internal mobility within our global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Health care and insurance benefits.
• Locally competitive salary and incentive structure.

Join Our Elite Team as a Butler at Raffles Hotels & Resorts in Jeddah!

Raffles Hotels & Resorts, known for its luxurious hospitality and exceptional service, invites you to become a part of our prestigious team as a Butler. Based in Jeddah, Saudi Arabia, this role demands a high level of professionalism and commitment to ensuring an extraordinary experience for our VIP guests.

Key Responsibilities:

• Welcome and escort VIP guests with warmth and professionalism upon arrival and departure.
• Provide personalized check-in and check-out experiences either in-room or in the lounge.
• Manage guest luggage, offer unpacking and packing services, and handle laundry requests.
• Coordinate dining, spa, transportation, and other guest services tailored to individual preferences.
• Maintain detailed guest profiles, noting preferences and special requests.
• Work collaboratively with departments such as Housekeeping, Room Service, and Concierge to guarantee seamless service delivery.
• Prepare guest rooms with personalized amenities and special touches.
• Ensure cleanliness and organization in the Butler pantry and working areas.
• Quickly respond to guest inquiries and requests with efficiency and professionalism.
• Maintain confidentiality regarding guest information and anticipate their needs for a tailored experience.
• Communicate smoothly throughout the guest's journey, from pre-arrival to post-departure.
• Exhibit knowledge and respect for local Saudi Arabian customs and etiquette.

Qualifications:

• Minimum of 2 years of experience as a Butler or in a similar role within a 4-5 star luxury hotel or resort.
• Strong command of English; basic Arabic language skills preferred.
• Excellent grooming, etiquette, and interpersonal communication skills.
• Strong organizational skills and ability to multitask effectively.
• Knowledge of Butler service standards (*, Forbes, LQA) preferred.
• High attention to detail with strong problem-solving skills.
• Professional demeanor with a genuine passion for hospitality and service.
• Ability to maintain discretion and confidentiality at all times.
• Flexibility to work various shifts, including weekends and holidays.
• Familiarity with Middle Eastern hospitality standards.
• Strong time management and prioritization skills.

Join us and embody the Raffles culture of heartfelt service!

About the Role:
Join Raffles The Red Sea as a Butler, where you will be the primary point of contact for our esteemed guests, providing intuitive and personalized assistance throughout their stay. This role is essential in upholding the standards of luxury and service that Raffles is renowned for, ensuring that every guest experience is seamless and memorable.

Key Roles & Responsibilities:

• Personalized Service: Deliver intuitive assistance from pre-arrival to departure.
• Guest Arrival & Departure: Facilitate smooth check-in and check-out experiences.
• Valet Services: Oversee packing and unpacking services, ensuring luxury standards.
• Food & Beverage Coordination: Manage in-villa dining experiences, ensuring excellence in service and presentation.
• Experience Curation: Anticipate guest preferences and curate bespoke itineraries.
• Inter-Departmental Liaison: Ensure seamless coordination with other teams to enhance guest experiences.
• Brand Philosophy: Uphold the brand’s philosophy of Emotional Luxury in every interaction.
• Standards & Compliance: Maintain service standards in line with Raffles and Accor policies.
• Sustainability: Integrate sustainable practices into daily operations.

Qualifications:

• Education: Bachelor’s degree in hospitality management or a related field.
• Experience: 4–6 years in luxury hospitality, specifically in Butler service.
• Skills: Strong leadership, communication, guest relations, and attention to detail.
• Language: Fluent in English; Arabic and other languages are a plus.
• Cultural Sensitivity: Understand the luxury service etiquette and cultural values of Saudi Arabia.
• Pre-opening Experience: Highly desirable to have worked in a pre-opening environment.

Additional Information:

• Understanding of Ultra-Luxury guest expectations.
• Experience in project coordination during pre-opening stages is essential.
• Proactive approach with ownership and accountability.
• Impeccable grooming aligned with Luxury standards.