Cleaning and Housekeeping Supervisor📣 Job Ad

Join Us as a Housekeeping Supervisor at Raffles Makkah Palace

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. As a Housekeeping Supervisor, you will play a key role in maintaining the luxurious ambiance of our hotel and ensuring our guests enjoy an unforgettable experience.

Key Responsibilities:

• Consistently offer professional, friendly and engaging service
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle Guest concerns and react quickly, logging and notifying the proper areas
• Actively participate in daily briefings and department meetings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items
• Adhere to all safety and sanitation policies
• Complete other duties as assigned

Qualifications:

• Proficient in English (verbal & written) is essential
• High school diploma or equivalent preferred
• Minimum 1 year experience in a supervisory capacity in a hotel housekeeping environment
• Proven training skills
• Proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Able to convey information and ideas clearly
• Work well in stressful, high-pressure situations

Physical Requirements:

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Ability to ascend or descend ladders, stairs and ramps

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

About Us
Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.

The Role
As a Housekeeping Supervisor – Public area, your role is to serve the needs of the business, our guests, and our colleagues by supporting the management of the hotel’s Housekeeping department, ensuring that all areas of the hotel are well maintained and cleaned, and providing guests and employees with a safe and orderly environment.

Key Areas of Responsibilities

• Guarantee the cleanliness of all public, guest-facing, and back-of-house areas of the hotel at all times.
• Ensure that all employees are acting in accordance with Health and Safety standards.
• Responsible for ensuring that all team members are aware of and follow departmental SOP’s and LSOPs.
• Collaborate with the hotel training manager to identify training needs.
• Coach and guide new members of the team.
• Assist in managing relationships with suppliers and monitor the condition of supplies.
• Develop and maintain a motivational working environment within the department.
• Perform any additional duties as required for operational smoothness.

In Return, What We Offer

• Exciting opportunities for personal and professional development.
• Competitive compensation package.
• Access to exclusive perks and health insurance coverage while in service.
• A supportive and inclusive work environment that values diversity and collaboration.

Join the prestigious Raffles Makkah Palace as a Housekeeping Supervisor!
At Raffles, we adhere to exceptional standards of service, enhanced by true Arab hospitality values. We invite you to be part of our luxury team, overseeing our beautiful hotel that offers stunning views of the Masjid Al Haram and exceptional amenities including a spa and fine dining.

Job Responsibilities:
- Consistently provide professional, friendly, and engaging service.
- Supervise the daily operations of the housekeeping department to ensure high service standards.
- Manage guest concerns promptly and efficiently.
- Facilitate daily briefings and departmental meetings.
- Communicate priorities effectively to Room Attendants.
- Ensure compliance with departmental policies and safety regulations.
- Conduct necessary maintenance reports and additional assigned duties.

Qualifications:
- Proficient in English (verbal & written).
- High school diploma or equivalent preferred.
- Minimum 1 year of supervisory experience in a hotel housekeeping environment.
- Proven training abilities and experience with hotel property management systems is a plus.
- Excellent organizational and communication skills.
- Ability to work effectively in stressful situations with attention to detail.

Physical Requirements:
- Regular standing and walking.
- Occasional lifting up to 30 lbs.
- Ability to kneel, push, pull, and manage stairs and ramps.

Join Raffles and help us create memorable experiences for our guests while advancing your career in hospitality!