
Customer Service Supervisor📣 Job Ad
in Rama Medical Group
23 days ago

Contract Type | Full-time | |
Workplace type | On-site | |
Location | Makkah |
Role Overview: Join Rama Medical Group as a Customer Care Supervisor and play a key role in overseeing daily operations of our call center. Your leadership will help ensure the highest standards of customer service are met and maintained.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee daily operations: Monitor performance of call center representatives and distribute daily tasks.
- Ensure team adherence to work schedules and company policies.
- Handle complex or escalated customer complaints effectively.
- Achieve performance goals: Track KPIs such as response time, call completion rates, and customer satisfaction.
- Prepare periodic reports summarizing statistics and performance for management.
- Training and Development: Train and mentor new employees, conducting regular performance assessments and providing constructive feedback.
- Improve service quality: Evaluate customer calls to ensure quality and professionalism.
- Suggest and implement initiatives to enhance customer experience.
- Coordinate and communicate with other departments to efficiently resolve customer issues.
- Participate in management meetings and contribute to the strategic planning of the call center.
Qualifications:
- Bachelor's degree in Business Administration or a related field.
- Minimum 23 years of experience in a call center, with at least one year in a supervisory role.
- Excellent communication and team management skills.
- Proficiency in Customer Relationship Management (CRM) systems and call center software.
- Able to work under pressure in a fast-paced environment.
Requirements
- No experience required
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