Quality Specialist📣 Job Ad

Position Title:
Quality Specialist

Minimum Qualifications:

• Bachelor’s degree in a healthcare-related field (required)
• Certified Professional in Healthcare Quality (CPHQ) – mandatory
• Previous experience in a hospital or medical complex setting is preferred
• Strong interest and commitment to full-time work

Key Responsibilities:

• Support the implementation of quality and patient safety initiatives in alignment with CBAHI standards
• Assist in data collection, analysis, and reporting of quality indicators
• Participate in internal audits, risk assessments, and performance improvement projects
• Collaborate with clinical and administrative departments to promote a culture of safety and excellence
• Maintain documentation and contribute to accreditation readiness
• Provide training and awareness sessions on quality tools and standards

Desired Skills:

• Strong communication skills in both Arabic and English
• Attention to detail and ability to manage multiple tasks
• Familiarity with healthcare regulations and accreditation requirements
• Proficiency in Microsoft Office and data management tools

About Calo
Calo launched in Bahrain in November 2019, with a mission to make healthy eating accessible. Our dedicated team is focused on providing better, faster, and affordable ways to enjoy nutritious food through innovative technology.

Role Overview
We are seeking a dedicated Quality Specialist who will play a crucial role in maintaining the quality of incoming and outgoing materials as well as overseeing production procedures. It is essential that you possess a keen eye for detail, reliability, and commitment to excellence.

Main Responsibilities

• Maintain records of quality reports, statistical reviews, and documentation.
• Formulate procedures to inspect and report quality issues.
• Monitor all operations that affect product quality.
• Implement preventative measures to avoid health hazards.
• Ensure compliance with checklists regularly.
• Conduct audits on the floor and for suppliers.
• Collaborate with various departments to address quality and safety issues.
• Implement root cause analyses with suppliers.
• Inspect the production cycle to ensure compliance with quality standards.
• Oversee the implementation of food quality strategies, goals, and objectives.
• Maintain food safety goals and compliance with regulations such as HACCP.
• Ensure reliability and consistency of production processes.
• Identify quality defects and propose corrective actions.
• Train teams on food safety practices.
• Promote a positive image of the organization.

Ideal Candidate
Qualifications:

• A fresh graduate with a Bachelor's degree in Biotechnology, Pharmacology, Biological Sciences, or a related field.
• General knowledge of quality standards methodology.
• Must be residing in Saudi Arabia.
• Preference for eligibility in the Tamheer Program.

Knowledge and Competencies:

• Excellent written and verbal communication skills in English.
• Strong attention to detail with a results-oriented mindset.
• Fast learner, reliable, and trustworthy.
• Able to foster a culture of food safety.
• Excellent analytical, decision-making, and problem-solving abilities.
• Personable, empathetic leadership style.

Join Emdad By Elm as a Quality Specialist!

As a Quality Specialist, you will play a crucial role in ensuring the performance quality within our contact center. Your expertise in monitoring and evaluating calls will be instrumental in helping our customer service representatives comply with approved policies, procedures, and standards. This position aims to enhance the quality of service provided to our customers, offering valuable improvement recommendations and contributing to the efficiency of operational processes.

Key Responsibilities:

• Conduct regular call monitoring and evaluate employee performance.
• Prepare quality reports and provide constructive feedback to relevant teams.
• Collaborate with operations and training teams to improve customer experience.
• Ensure compliance with organizational standards and quality policies.
• Utilize call recording systems to analyze data and identify improvement opportunities.

Qualifications:

• Bachelor’s degree in Business Administration, Quality Management, or a related field.
• 2 to 4 years of practical experience in contact centers or quality monitoring.
• Solid knowledge of contact center systems and applications such as CRM and call recording tools.