Quality Specialist📣 Job Ad

Join Emdad By Elm as a Quality Specialist!

As a Quality Specialist, you will play a crucial role in ensuring the performance quality within our contact center. Your expertise in monitoring and evaluating calls will be instrumental in helping our customer service representatives comply with approved policies, procedures, and standards. This position aims to enhance the quality of service provided to our customers, offering valuable improvement recommendations and contributing to the efficiency of operational processes.

Key Responsibilities:

• Conduct regular call monitoring and evaluate employee performance.
• Prepare quality reports and provide constructive feedback to relevant teams.
• Collaborate with operations and training teams to improve customer experience.
• Ensure compliance with organizational standards and quality policies.
• Utilize call recording systems to analyze data and identify improvement opportunities.

Qualifications:

• Bachelor’s degree in Business Administration, Quality Management, or a related field.
• 2 to 4 years of practical experience in contact centers or quality monitoring.
• Solid knowledge of contact center systems and applications such as CRM and call recording tools.

About Calo
Calo launched in Bahrain in November 2019, with a mission to make healthy eating accessible. Our dedicated team is focused on providing better, faster, and affordable ways to enjoy nutritious food through innovative technology.

Role Overview
We are seeking a dedicated Quality Specialist who will play a crucial role in maintaining the quality of incoming and outgoing materials as well as overseeing production procedures. It is essential that you possess a keen eye for detail, reliability, and commitment to excellence.

Main Responsibilities

• Maintain records of quality reports, statistical reviews, and documentation.
• Formulate procedures to inspect and report quality issues.
• Monitor all operations that affect product quality.
• Implement preventative measures to avoid health hazards.
• Ensure compliance with checklists regularly.
• Conduct audits on the floor and for suppliers.
• Collaborate with various departments to address quality and safety issues.
• Implement root cause analyses with suppliers.
• Inspect the production cycle to ensure compliance with quality standards.
• Oversee the implementation of food quality strategies, goals, and objectives.
• Maintain food safety goals and compliance with regulations such as HACCP.
• Ensure reliability and consistency of production processes.
• Identify quality defects and propose corrective actions.
• Train teams on food safety practices.
• Promote a positive image of the organization.

Ideal Candidate
Qualifications:

• A fresh graduate with a Bachelor's degree in Biotechnology, Pharmacology, Biological Sciences, or a related field.
• General knowledge of quality standards methodology.
• Must be residing in Saudi Arabia.
• Preference for eligibility in the Tamheer Program.

Knowledge and Competencies:

• Excellent written and verbal communication skills in English.
• Strong attention to detail with a results-oriented mindset.
• Fast learner, reliable, and trustworthy.
• Able to foster a culture of food safety.
• Excellent analytical, decision-making, and problem-solving abilities.
• Personable, empathetic leadership style.

Introduction: We at Al-Afaq Information Technology are looking for an outstanding Quality Specialist to join our team. Your main responsibility will be to supervise daily archiving operations and ensure quality standards are applied.

Responsibilities:

• Follow up on the implementation of approved archiving policies and procedures and ensure compliance by departments.
• Review indexing and classification processes of documents to ensure their accuracy and integrity.
• Conduct periodic audits on archive files and documents (paper and electronic) to ensure they conform to quality standards.
• Coordinate with the archiving team to resolve issues or notes related to file organization or storage methods.
• Develop internal quality standards for archiving according to best practices.
• Submit periodic reports on the level of quality in archiving with suggested improvements.
• Participate in training employees on quality standards.
• Ensure the safety and security of documents and ease of retrieval.
• Participate in digital transformation projects related to document preservation.
• Monitor the implementation of confidentiality and data protection controls.

Qualifications:

• Bachelor's degree in programming, computer science, software engineering, information systems, or industrial engineering and systems.

Experience:

• Two years of practical experience in the field of quality or archiving.

Skills:

• Quality assurance, quality auditing, report preparation, service quality assessment, and documentation.