Reservations Agent📣 Job Ad

Join Our Dynamic Team as a Reservations Agent!
At Rotana Hotels, we are on the lookout for passionate and dynamic individuals who excel in delivering exceptional customer service. If you have a keen sense for providing creative solutions and a dedication to guest satisfaction, this role is for you.

Role Overview:
As a Reservations Agent, you will play a crucial role in managing all guest room reservations, ensuring a smooth and efficient service delivery process. Your key responsibilities will include:

• Processing and confirming guestroom reservations via phone, letter, or fax.
• Inputting all reservations into the system while maintaining accurate records.
• Handling inquiries, complaints, and requests related to reservations.
• Staying updated with hotel promotions and procedures.
• Demonstrating thorough product knowledge and understanding of rate structures.
• Maintaining organizational systems for correspondence and reports for the Reservations Manager.
• Promoting effective public relations to maximize business potential.
• Ensuring accuracy of room status and responding to incoming communication according to Rotana standards.
• Coordinating visa requests for hotel guests and identifying upselling opportunities.

Qualifications:
To succeed in this role, you should possess:

• A diploma or degree in hospitality.
• Previous experience in hotel reservations.
• Proficiency in computer usage and excellent communication skills.
• Fluency in English, with additional language skills considered a plus.

Candidate Profile:
The ideal candidate will be customer-focused with a proactive personality, exhibiting a courteous and approachable demeanor. You will need to work effectively in a structured environment while building strong relationships with both internal and external customers. Key competencies include teamwork, accountability, adaptability, and a commitment to customer service excellence.

Join Rotana Hotels as a Reservation Agent!
We are seeking a detail-oriented individual to assist customers with their booking needs while providing excellent customer service. The ideal candidate will possess strong communication skills and a proactive approach to handling booking inquiries.

Job Responsibilities:

• Assist customers with booking reservations for flights, hotels, car rentals, and other travel services.
• Answer incoming calls and respond to emails promptly and professionally.
• Provide customers with information on pricing, availability, and other details as needed.
• Make changes to existing reservations and handle cancellations when necessary.
• Ensure accurate and timely processing of reservations in the system.
• Handle any customer complaints or issues related to bookings professionally.
• Collaborate with team members to ensure smooth operations and customer satisfaction.

Candidate Requirements:

• High school diploma or equivalent; relevant certification or training is a plus.
• Proven experience in a customer service role, preferably in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to multitask effectively.
• Familiarity with reservation systems and booking platforms is preferred.
• Ability to remain calm and courteous under pressure.
• Willingness to work in shifts, including evenings, weekends, and holidays.

Join Rotana Hotels as a Receiving Agent!
We are currently seeking passionate and dynamic finance professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests. As a Receiving Agent, you will manage the receiving function in a timely, smooth and efficient manner, ensuring all goods procured at the Hotel meet our quality requirements in accordance with our policies, procedures, and standards.

Key Responsibilities:

• Ensure that all items received at the Hotel conform with the LPO, Hotel Policies, and Hygiene Standards. Inspect goods for count and specifications prior to receipt.
• Deliver inspected goods to relevant departments and obtain necessary acknowledgments from Department Heads or their representatives.
• Review supplier invoices for accuracy and ensure processing in FBM as per standards.
• Maintain manual and computer filing systems and ensure access is restricted to authorized persons.
• Operate in a safe manner to protect guests’ and employees’ health and safety as well as the environment.

Education & Qualifications: You should possess a degree in hotel management or accounting, with at least one year of experience in a hotel environment. Excellent English communication and computer literacy are essential. Knowledge of Opera, Micros, FBM, and SUN System is advantageous.

Skills & Competencies:The ideal candidate will be an analytical thinker, proactive, and flexible, with a strong focus on customer service and results. You should also demonstrate effective communication and adaptability skills. If you are ready to take on this exciting opportunity, we look forward to your application!