Call Center Agent

Customer service representative required to work in a call center for a leading company, where the job requires direct communication with customers and providing effective solutions to their inquiries and complaints in a professional manner. The candidate must have excellent communication skills and good Arabic language proficiency, with the ability to work under pressure and master the use of computers.

Main tasks:

• Receiving phone calls and responding to customer inquiries

• Documenting and recording all calls and complaints in the system

• Following up on customer requests until resolved completely

• Providing accurate information about the company's products and services

• Achieving the required performance indicators in terms of the number of calls and service quality

• Participating in the development of customer service procedures and improving their experience

A field customer service representative is required to work in a uniform clothing store in Riyadh, with at least one year of experience in sales required.

Job Responsibilities:
• Receive customers and direct them to their respective schools.
• Handle customer service via phone.
• Work with the sales team to return refunded goods to the school departments.
• Assist customers in making suggestions and complaints and ask them about their satisfaction with the services.

We offer a motivating work environment with a good salary, 9 working hours a day including one hour of break during the workday and one weekly day off.