Call Center Agent

Customer Service Representative required to work with us who has excellent communication skills in Arabic and English and has the ability to deal with customers professionally and efficiently. The ideal candidate should be able to work on a shift basis and have previous experience in the field of customer service.

Main tasks and responsibilities:

• Receiving customer calls and responding to their inquiries professionally

• Solving customer issues and providing appropriate solutions efficiently and quickly

• Knowledge in the field of social communication

• Documenting all calls and transactions in the company's system

• Achieving the required performance indicators in terms of quality of service

• Following up with customers to ensure complaints are resolved

• Contributing to improving the customer experience and enhancing their satisfaction with the provided service

Required customer service representative with excellent communication skills in Arabic and a clear, friendly voice. The candidate must be able to handle customer inquiries and complaints efficiently and professionally, with the ability to work on a shift basis.

Main tasks:

• Answer incoming calls and provide immediate assistance to customers

• Document and record all calls and transactions in the company's system

• Solve customer problems and provide appropriate solutions

• Achieve performance indicators in terms of the number of calls and quality of service

• Follow up with relevant departments to ensure customer complaints are resolved

• Participate in improving service quality and developing work procedures

Requirements:

• Excellent communication skills.

• Ability to handle customers and solve problems efficiently.

• Proficiency in using computers and communication software.

• Commitment to evening work hours.

Benefits:

1- Health insurance for the employee.

2- Attractive salaries.

3- Promotions.

4- Two days off per week.