Call Center Agent

Customer service representative required to work in a call center for a leading company, where the job requires direct communication with customers and providing effective solutions to their inquiries and complaints in a professional manner. The candidate must have excellent communication skills and fluent Arabic, with the ability to work under pressure and proficiency in using a computer.

Main tasks:

• Receiving phone calls and responding to customer inquiries

• Documenting and recording all calls and complaints in the system

• Following up on customer requests until they are resolved completely

• Providing accurate information about the company's products and services

• Achieving the required performance indicators in terms of the number of calls and service quality

• Participating in developing customer service procedures and improving their experience

Customer Service Representative required to work with us who has excellent communication skills in Arabic and English and has the ability to deal with customers professionally and efficiently. The ideal candidate should be able to work on a shift basis and have previous experience in the field of customer service.

Main tasks and responsibilities:

• Receiving customer calls and responding to their inquiries professionally

• Solving customer issues and providing appropriate solutions efficiently and quickly

• Knowledge in the field of social communication

• Documenting all calls and transactions in the company's system

• Achieving the required performance indicators in terms of quality of service

• Following up with customers to ensure complaints are resolved

• Contributing to improving the customer experience and enhancing their satisfaction with the provided service