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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join our team at Basala LTD as an Operations Manager! We are seeking a results-driven individual to oversee a full spectrum of operational activities across multiple business channels. Your leadership will ensure daily operations run smoothly, managing post-sales processes while providing an exceptional customer experience.

Key Responsibilities:
  • Develop and implement operational plans aligned with company goals and performance targets.
  • Oversee the procurement, warehousing, and logistics departments, ensuring seamless workflow.
  • Manage end-to-end order fulfillment processes from purchase orders to final delivery.
  • Supervise local and international suppliers, ensuring compliance with quality standards.
  • Coordinate after-sales service operations and monitor service quality.
  • Analyze operational data and drive continuous improvement initiatives.
  • Implement and manage ERP/CRM system integrations.
  • Monitor KPIs such as delivery rates and service quality.
  • Ensure collaboration across sales, finance, and customer service teams.
  • Lead, mentor, and develop operations teams to maintain high performance standards.

About Basala LTD: Basala LTD specializes in retailing cabinets and parquet flooring, providing high-quality products with modern and durable designs. We focus on customer satisfaction, innovative solutions, and professional service to meet the evolving needs of our clients.

Requirements

  • No experience required

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Join Tharwah Group as an Operations Manager! Tharwah is a leading Saudi advisory company, recognized for its established business lines in Consultancy, Training & Development, Assessment, and Pro HR Services. With a remarkable evolution, Tharwah has recently gone public, marking a significant growth milestone. We are currently seeking a highly experienced Training Operations Manager to enhance our Training Academy.

Position Overview
The Training Operations Manager will oversee the entire training operations lifecycle, ensuring high-quality execution of training programs and optimizing continuous development initiatives. This role is pivotal for delivering impactful learning solutions aligned with client needs.

Key Responsibilities
  • Training Strategy & Planning: Develop and implement a training strategy aligned with organizational goals and conduct needs assessments.
  • Program Design & Delivery: Design innovative training programs and oversee their delivery in multiple formats while measuring their effectiveness.
  • Operational Leadership: Mentor the training team and manage budgets and resources to ensure regulatory compliance.
  • Performance Evaluation & Improvement: Analyze training data for impact and implement improvement initiatives based on insights.
  • Stakeholder Management: Maintain communication with internal and external stakeholders to promote a culture of learning.

Required Qualifications
  • Bachelor’s degree in Human Resources, Education, or related field.
  • 11–14 years of relevant experience in training operations or L&D leadership.
  • PMP certification and CPTD (mandatory).

Required Skills
  • Strong skills in instructional design and training methodologies.
  • Demonstrated leadership and interpersonal skills to inspire a diverse team.
  • Excellent communication abilities, strategic thinking, and problem-solving skills.
  • Proficiency in learning management systems and relevant technologies.

Apply now to become a part of Tharwah's journey towards excellence!

breifcase2-5 years

locationRiyadh

2 days ago