Operations Manager📣 Job Ad

Position Overview
Do you love tech 💻, but have a passion for people too 🥰? As a Project/Operations Manager, you will be responsible for overseeing and coordinating various operational and project-related activities within our organization. This role requires excellent organizational and leadership skills, as well as the ability to effectively communicate with team members and senior level stakeholders (both internal and external).

What You’ll Be Working On

• Systems implementation and configuration of the accesso systems from a business requirements driven perspective for ticketing, access control and integrated visitor services.
• Provide consultancy to Clients on how to best use accesso technology to effectively manage business processes and procedures.
• Guide and actively participate in the implementation of the project through its various phases including requirements gathering, design, development, implementation, testing and production deployment.
• Coordinate project planning, execution, and delivery within specified timelines and budget constraints.
• Work with Director of Operations to manage and allocate resources effectively to ensure project goals are met.
• Conduct risk assessments and develop mitigation strategies to minimize project risks.
• Act as a liaison between internal teams, clients, and external vendors.
• Prepare and present regular progress reports and updates to stakeholders.
• Work with development and Quality Assurance teams to ensure quality software releases.
• Assist with system related documentation.
• Oversee and manage support related issues post project go live.
• Stay informed about industry trends and assess their impact on business operations.

What You Bring To The Role

• Bachelor's degree in business administration, management, Information Technology, or a related field; Master's degree preferred.
• Minimum of 8 years of experience in IT, operations management, project management, or a similar role, ideally in the ticketing industry.
• Excellent written and verbal English is mandatory.
• Proven track record of managing ticketing technology projects from initiation to completion.
• Strong leadership and interpersonal skills.
• Demonstrated ability to manage multiple projects simultaneously.
• Solid understanding of budgeting and resource allocation principles.
• Willingness to work holidays, nights, and weekends as needed.

Bonus Points If You Have

• Arabic speaker is a plus.
• Experience in the entertainment, sports, or events industry is a plus.
• PMP certification or equivalent project management certification is a plus.

Join Stryker as our future Operations Manager for KSA & UAE!
In this pivotal role, you will be part of the Operations Leadership team, located in either Riyadh or Dubai. Your responsibilities will encompass all operational activities across KSA and UAE, ensuring the highest level of service and efficiency.

Key Responsibilities:

• Develop and implement effective operations strategies tailored for the assigned markets, including customer service, logistics, and asset management.
• Lead all operational activities, focusing on talent acquisition, management, and engagement.
• Identify and execute process improvements for sustainable solutions.
• Engage with various functional teams to drive leveraging opportunities across the region.
• Ensure compliance with all company policies and regulations.
• Manage key performance indicators (KPIs) and financial metrics for customer and logistics services.

Qualifications:

• A degree in Business or Logistics or a related field.
• A minimum of 5 years' experience in a similar role, ideally in logistics and customer management.
• 3 years in people management, preferably in a multinational environment.
• Fluency in English is essential; Arabic is an advantage.
• Experience with Process Lean, Excellence, or Six Sigma tools is a plus.

About Stryker:
Stryker is a global leader committed to improving healthcare through innovative solutions. We impact over 150 million patients annually and strive to set the standard in medical technologies.

Join Stryker as our future Operations Manager!
We are looking for a proactive individual to be part of our Operations Leadership team, overseeing all operational activities across KSA and UAE. Your role will be based in Riyadh or Dubai, contributing to our key operations strategy and enhancing customer service.

Key Responsibilities:

• Develop and implement operations strategies for service delivery across various sectors including Customer Service, Logistics, and Asset Management.
• Manage operational activities, ensuring the best talent is sourced, developed, and engaged.
• Identify and implement process improvements for sustainability.
• Direct projects that respond to customer and market needs.
• Build and maintain strong relationships across multiple functions and divisions.
• Ensure compliance with policies and regulations, including SOX and FCPA.
• Support the standardization of processes and achieve all Key Performance Indicators (KPIs).

Requirements:

• Degree in Business or Logistics or equivalent.
• Minimum of 5 years experience in a similar role with a blend of logistics and customer-facing responsibilities.
• 3 years experience in people management.
• Experience in a multinational company.
• Fluency in English; Arabic is an advantage.
• Familiarity with Process Lean/Excellence/Six Sigma practices is a plus.

About Stryker:
Stryker is a global leader in medical technologies, dedicated to improving healthcare and impacting millions of patients annually. We value innovation and are committed to enhancing operational efficiency, making this an exciting time to join our team.