About the Role:As a
Reservations Agent at Mandarin Oriental, you will play a vital role in ensuring exceptional guest experiences through effective reservation management. You will be a part of a premier hotel group that emphasizes luxury service and refinement.
Responsibilities:- Answer the hotel’s main telephone line and connect callers to the appropriate extensions.
- Process and confirm guest reservations for accommodations, dining, and spa services.
- Provide detailed information regarding room availability, rates, and hotel policies.
- Accommodate special requests and maintain a record of all relevant guest information.
- Stay updated on hotel features, promotions, and services to enhance guest experiences.
- Ensure compliance with corporate standards and policies, promoting a safe and professional environment.
- Support sustainability initiatives by implementing eco-friendly practices.
Qualifications:Strong communication skills, an ability to resolve guest inquiries effectively, and knowledge of hotel operational systems will be essential for success in this role. You will also need to build strong relationships with guests and colleagues to foster a positive workplace culture.
At Mandarin Oriental, we pride ourselves on delivering an extraordinary hospitality experience that exceeds guest expectations. Join us and contribute to our legacy of excellence.
