Join Lalamove as a Customer Service Associate!At Lalamove, we are a leading global on-demand delivery platform, committed to empowering communities by making delivery fast, simple, and affordable. We serve millions of orders every day with over 1800 employees across Asia and LATAM. We are excited to expand our services to Riyadh and are looking for passionate Customer Service Associates to be part of our team.
What You’ll Do:- Serve as the first point of contact for incoming customer inquiries and requests via phone, email, and chat.
- Support frontline Customer Service operation teams to ensure operational excellence and excellent customer service.
- Troubleshoot and resolve technical issues, collaborating with other teams as needed.
- Produce accurate reports and identify root causes to improve team performance and service quality.
- Complete ad-hoc assignments from the Customer Experience Functional team.
- Initiate projects to enhance customer satisfaction and meet business requirements.
Requirements:- Advanced skills in Excel and PowerPoint.
- Good communication skills in Arabic and basic communication in English.
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