Join Our Team as a Reservations Agent at Centro Waha!We are currently seeking passionate and dynamic guest-focused Revenue professionals who take pride in delivering extraordinary levels of customer service. As a Reservations Agent, you will be at the forefront of ensuring smooth and efficient service delivery. Your key responsibilities will include:
- Processing and confirming guest room reservations made via phone, letter, or fax.
- Inputting all reservations into our system and addressing inquiries, complaints, and requests regarding reservations.
- Staying updated on all hotel promotions and processing reservations according to established procedures.
- Maintaining product knowledge and applying rate management effectively.
- Promoting good public relations to maximize business.
- Ensuring all incoming calls are answered according to Rotana standards.
- Organizing visa requests for hotel guests and identifying upselling opportunities.
What We Are Looking For:You should possess a diploma or degree in hospitality, along with previous experience in hotel reservations. Proficiency in computer skills and excellent communication abilities in English are essential, with additional language skills being a plus.
Key Competencies:The ideal candidate will have a customer-focused mindset, proactive personality, and a courteous, dynamic, and approachable character. You should be able to work independently in a structured environment while demonstrating:
- Understanding the job
- Teamwork
- Taking Responsibility
- Recognizing Differences
- Adaptability
- Customer Focus
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